Patient Experience Coordinator

Join Our Award-Winning Healthcare Team as a Patient Experience Coordinator!

About Us:

At Equilibrium Clinics, we’re all about exceptional healthcare and service. We’ve won awards like the "Business of the Year" from the Chamber of Commerce, and the Vancouver Island Business Excellence Award for "Best Health Care Clinic." Our compassionate team makes a positive impact on our patients every day.

The Role:

As a Patient Experience Coordinator, you’ll be the welcoming face and voice of our clinic. You’ll help make our patients feel at ease and keep everything running smoothly. Your day-to-day will include:

- Welcoming patients with warmth and care.

- Answering the phone with a welcoming voice.

- Scheduling appointments and managing patient records.

- Health insurance billing.

- Keeping the clinic clean, stocked, organized and professional looking at all times.

- Supporting practitioners with their schedules.

- Working with the admin team to keep everything running like clockwork.

What We’re Looking For:

- Organization Master: Can handle multiple tasks and keep everything on track.

- Can-Do Attitude: Positive and proactive with a good sense of humor.

- Growth Mindset: Able to receive feedback in order to learn and grow.

- Team Player: Flexible, helpful, and great at problem-solving.

- People Person: Strong communicator who listens well and cares about patients.

- Experience with Jane software is a plus!

Why Join Us?

- Rewarding Work: Be part of a team dedicated to making a difference in people’s lives.

- Growth Opportunities: We value your growth and offer room to advance.

- Great Perks: Competitive pay, flexible schedules, company events, health benefits, and on-site parking.

Pay: From $20 per hour | Hours: 20 (part-time) -40 per week (full-time)

Benefits: Dental, extended health, flexible schedule, and more.

How to Apply:

Submit your resume and cover letter (and tell us how to make your favourite sandwich!). We are looking for an addition to the team that is flexible with working a variety of shifts including 7:30-2:30, 2-9 as well as a rotation of weekends. If you fit this description and have what it takes to fill this role, we can’t wait to hear from you!

Only those that submit a complete application will be contacted.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• customer: 1 year (preferred)

Work Location: In person

Application deadline: 2024-12-13