Patient Experience & Growth Coordinator

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Job Summary

We are seeking a dedicated and personable Patient Experience & Growth Coordinator to join our healthcare team. This role is vital in enhancing patient satisfaction, fostering practice growth, and ensuring seamless communication within the office. The ideal candidate will possess strong administrative skills, experience with electronic medical records, and a passion for delivering exceptional patient service. This position offers an opportunity to contribute to a positive patient experience while supporting the operational success of our practice.

Responsibilities

• Revenue Growth
• Convert new patient inquiries into booked assessments

Patient Experience

Welcome patients

Create memorable first impressions

Handle complaints professionally

Ensure every patient feels valued

Scheduling

Optimize clinician schedules

Maintain assessment availability

Fill cancellations

Maintain waitlists

Reduce downtime

Administration

Insurance verification

Billing

Accounts receivable follow-up

Daily reconciliations

EMR management

Telephone

Email

SMS

Online inquiries

• Recover cancellations
• Reactivate inactive patients
• Fill clinician schedules
• Promote additional services when appropriate
• Educate patients about available treatments
• Generate Google Reviews
• Encourage family referrals
• Encourage physician referrals
• Promote products including braces, orthotics and supplies

What We Are Looking For

Someone who

✔ Loves speaking with people

✔ Speaks confidently

✔ Builds trust quickly

✔ Solves problems

✔ Takes ownership

✔ Thrives in fast-paced environments

✔ Is competitive

✔ Loves achieving goals

✔ Wants to grow

This role is integral to delivering outstanding patient care while supporting the growth of our practice. We value candidates committed to professionalism, efficiency, and compassionate service.

Pay: $19.00-$22.00 per hour

Experience:

• sales and customer service: 2 years (required)
• Medical office: 1 year (preferred)

Language:

• English fluently (required)

Location:

• Vaughan, ON (preferred)

Work Location: In person