Patient Journey Partner

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

• A full time permanent patient journey focused position

• An opportunity to make a difference in NZ healthcare ecosystem

• Agile and flexible work setting within a dynamic team | Auckland, Hamilton or Tauranga location

The Patient Journey Partner (PJP) is at the center of the new Roche organisation, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. By doing so, the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organisation, faster.

The PJP is an empowered leader and the local face of Roche. They partner closely with all stakeholders directly touching the patient journey in a given therapeutic area, (including but not limited to healthcare professionals, academics, patient advocacy groups and patients) gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.

Key responsibilities include

• Brings the outside into Roche - working with partners to uncover potential opportunities that can transform outcomes for patients, faster. You also bring the inside out via Roche expertise, science and knowledge to the NZ Healthcare ecosystem.

• Acts as a trusted partner and is the primary (but non-exclusive) point of contact between external stakeholders and Roche.

• Stewards Roche’s products through their lifecycle and supports their appropriate use, which includes proactively and reactively sharing scientific, educational and non-promotional information with stakeholders in a truthful and balanced manner.

• Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.

• Leads the local disease area strategy and coordinating in collaboration with others to ensure optimal planning and resource allocation, coordinated omnichannel customer engagement, disease area partnerships and launch excellence in order to execute on local, regional and global outcomes.

• Manage activities such as compassionate use, pre-licence access, grants, external materials, clinical trial support, local evidence generation etc. to a high standard, with the oversight and approval of functional enablers.

Who you are

• You have a University degree (scientific, economic, or business) with practical understanding of digital innovation methodologies. An advanced degree in life science and/or MBA is a plus.

• You have substantial experience in collaborating with healthcare professionals and patient advocacy groups and have strong customer engagement focus across multiple therapy areas. Experience within the field of Ophthalmology would be a plus.

• Growth mindset and deep understanding of patient journey(s) and related treatments in a therapeutic area, enabling engagement at the specialist level.

• You are strategic in the way you think and a deep listener who is passionate about building and collaborating internally, with therapeutic area experts and related organizations.

• You have demonstrated experience in leading projects and cross-functional teams including experience or strong understanding of agile ways of working, and orchestrating cross-functional teams and strategies.

• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.

• Excellent verbal and written English communications skills

• Flexibility, creativity and enthusiasm

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.