Patient Relations Coordinator

Coordinates patient interactions, resolves concerns, and ensures satisfaction through effective communication and empathy.Coordinates the development of staff education, develops patient and family information materials, advocates for patients, and participates in performance improvement initiatives.
Essential Functions:

• Maintains positive relationships with patients and their families.
• Develops staff education and patient and family information materials.
• Addresses patient inquiries and concerns promptly.
• Ensures patient information is accurately documented and updated.
• Collaborates with healthcare providers to optimize patient care.
• Implements strategies to enhance patient satisfaction and retention.

Education Requirement:

• Bachelor’s degree in communications, psychology, health care or related field, required.
• Master’s degree, preferred.
• Equivalent combination of education and experience may be considered in lieu of formal education.

Licensure Requirement:
Certifications:
Skills:

• Evidence of highly refined interpersonal skills, conflict resolution skills, organizational skills, program planning skills, as well as telephone, customer service and writing skills.
• Proficient in Windows-based operating software/systems.
• Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues. Must be visible to staff, offering support and modeling service behaviors and concern resolution processes.
• Must be able to address difficult, awkward situations with tact and diplomacy. De-escalation Training preferred.

Experience:

• Four years relevant experience, required.
• Knowledge of external regulations pertaining to Joint Commission, ODH, CMS, HIPAA and other agencies.

Physical Requirements:
Additional Physical Requirements performed but not listed above: