Patient Services Representative / Billing Support

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Company Overview

Palmetto Internal Medicine is a dedicated medical practice located in Mauldin, South Carolina. Our mission is to deliver high‑quality, patient‑focused healthcare, ensuring that every patient feels valued and receives personalized care tailored to their unique needs.

Summary

We are seeking a Patient Services Representative with medical billing experience to join our team in Mauldin, South Carolina. This cross‑trained role is essential to ensuring smooth front office operations while supporting accurate and timely billing processes. You will help create a positive patient experience while contributing to the financial health of the practice.

Key ResponsibilitiesFront Desk & Patient Services

• Greet patients and visitors with warmth and professionalism
• Manage check‑in/check‑out processes with accuracy and discretion
• Verify insurance benefits and eligibility prior to appointments
• Schedule patient visits, follow‑ups using EMR systems
• Communicate appointment details and prep instructions clearly
• Handle incoming calls and messages with courtesy and efficiency
• Maintain confidentiality and uphold HIPAA standards
• Support clinical staff with documentation and coordination as needed

Billing Support

• Assist with insurance verification, copay collection, and patient balances
• Post payments and reconcile daily collections
• Assist with denial follow‑up and correcting claim errors
• Communicate with patients regarding billing questions or outstanding balances
• Support billing workflows to ensure timely reimbursement

Ideal Candidate Traits

• Reliable and punctual, with a strong sense of accountability
• Mild‑mannered and composed under pressure
• Honest, respectful, and patient‑focused
• Attentive to detail, especially in documentation and scheduling
• Strong understanding of medical terminology and insurance processes
• Experienced in insurance verification, billing basics, and patient scheduling
• Comfortable with EMR systems and multi‑line phone systems
• Able to maintain professionalism in sensitive or busy situations

Preferred Qualifications

• Prior experience in a medical front desk or administrative role
• Hands‑on experience with billing tasks (posting payments, claims review, denials)
• Familiarity with commercial and government insurance plans
• Strong communication skills and a team‑oriented mindset

Schedule & Compensation

• Full‑time, weekday hours
• Competitive pay based on experience
• Benefits include health coverage, PTO, and professional development support

Apply Today

If you’re passionate about patient care, enjoy administrative work, and have a solid understanding of medical billing, we’d love to hear from you. Join a compassionate team dedicated to improving community health—apply now!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your ideal start date, and would you be open to an earlier transition if needed?
• Please share your preferred salary range. This will help us ensure mutual alignment.

Experience:

• Medical receptionist: 1 year (Preferred)
• Epic: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Mauldin, SC 29662 (Required)

Work Location: In person