Payment Lifecycle Associate I

• Lead the onboarding of new payment activities, products, and clients, ensuring seamless integration across the payment lifecycle through collaboration with cross-functional teams.
• Partner with Technology, Product, and other key stakeholders to resolve issues, develop effective solutions, and drive continuous improvement.
• Support critical system enhancements and participate in global deployments to advance product capabilities.
• Provide operational support to maintain the stability, scalability, and performance of payment products.
• Identify and assess client and business needs, incorporating requirements into process enhancements and operational solutions.
• Oversee daily payment operations, leveraging data analytics, reporting, and robust controls to ensure optimal performance.
• Manage end-to-end operational support, including issue management, escalation, and remediation in partnership with internal teams.
• Foster strong relationships with Client Service teams to deliver a positive client experience and ensure effective hand-offs between Service and Operations.
• Uphold strong operational controls and compliance with company policies and regulatory requirements.

Required qualifications, skills and capabilities:

• Proven experience in Payments Operations, specifically on Reconciliation and Repair processes, operational controls, and effective problem-solving.
• In-depth knowledge of SWIFT messaging and workflows, essential for fulfilling the requirements of this role.
• Exceptional analytical, mathematical, and problem-solving abilities.
• Data-driven mindset, able to synthesize key insights and leverage data to communicate effectively with senior management.
• Strong listening, interpersonal, written, and verbal communication skills, with the ability to clearly convey issues and results to management.
• Advanced proficiency in Windows Office applications, particularly Excel, with the capability to analyze large datasets.
• Demonstrated ability to communicate and collaborate across organizational boundaries, influencing stakeholders, driving results and change, and successfully implementing projects and processes.
• Willingness and ability to provide 24x7 support, including off-hours work via remote access and mobile phone; flexible to work any shift (EMEA or US hours), including weekends and rotational shifts. This position is fully onsite.

Preferred qualifications, skills and capabilities:

• Proven experience managing global projects and collaborating effectively with key stakeholders.
• Demonstrated ability to navigate and adapt to rapid changes, supporting new business initiatives.
• Strong business acumen and commercial market awareness.