People Experience Manager (All Genders)

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

This position is an opportunity for an experienced HR leader ready to act as a coach and change agent that partners with managers to facilitate organizational and cultural change. You will regularly work across a wide range of areas such as employee relations, performance management, compensation, labour law, HR regulations, employee engagement, and talent development. The ability to understand the role of each business function in the organization will be critical to your success.

Responsibilities:

• Lead the People Experience & Services Team in Madrid and ensure they provide support and high-quality service to employees
• Collaborate closely with our local spanish Works Council
• Build trusting and effective working relationships with managers and other employees
• Assesses the success of development plans and help employees make the most of learning opportunities
• Ensure implementation of all legal requirements related to day-to-day management of employees
• Collect feedback from employees to ensure continuous improvement of organizational culture and performance
• Supervision and control of the correctness and timeliness of all HR processes (e.g. HR documents and contracts, internal HR systems, performance evaluation forms, development plans)
• Coach managers and support employees in the process of any cultural or business change
• Contribute to the development of overall zooplus culture and people development, share local practices within the group

• Minimum 5 years of relevant experience as HR Manager preferably in an international organization
• University degree (preferred in psychology, sociology, HR or related discipline)
• Critical skills include facilitation, ability to drive change, organizational skills, team management
• Be able to use tactful, appropriate communication in sensitive and emotional situations
• Proficient knowledge of HR concepts, regulations/ legislation, processes and policies
• Ability to work independently and under pressure
• Very good organizational and planning skills
• Knowledge of HR trends, policies, HR Administration, performance appraisals, local labour law and talent development
• Ability to manage several projects and tasks simultaneously
• Fluent in Spanish and English (a third language is a plus)

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Want to know more? Learn more about zooplus here, and check out our LinkedIn, Instagram, TikTok and YouTube to get a glimpse into the zooplus culture.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.