People Operations Associate

About Paloma Health

Paloma Health is a new technology-enabled provider for NHS mental and physical health services. We are driven by our mission to make high-quality NHS outpatient services accessible within 4 weeks, and to make those services more affordable for the NHS.

We are unique through:

• Being clinically-led, with a friendly and approachable team
• Our use of technology and innovation to improve patient and staff experience
• A strong culture, including transparency, a sense of community, and supporting staff career development
• The experience of our founders, who have previously built technology-enabled providers in NHS obesity, diabetes, and ophthalmology care treating over 1 million patients in the last 15 years
• Being backed by leading healthcare investors.

We know that over 200,000 children and young people are waiting 2-10 years for an NHS autism assessment today, and we need your help to shorten this wait!

The Opportunity
This role offers a unique opportunity to shape the way we operate and enhance the overall people experience for our Paloma Health team. You'll play a pivotal role in designing and implementing People processes, so your passion for building and streamlining systems will be essential. We’re looking for someone with exceptional attention to detail, strong communication skills, and a knack for keeping our team informed as we continue to grow and evolve.

Day to Day Responsibilities:

• New Starter Onboarding and ongoing Compliance: Coordinate and facilitate onboarding for new hires, ensuring a smooth and welcoming start to their journey at Paloma Health.
• Oversee compliance tasks, including background checks, documentation, and regulatory requirements to ensure all new team members are prepared and aligned with company standards.
• Training systems management: Manage induction and training across our teams
• Employee engagement: Support and enhance employee engagement initiatives, fostering a positive and inclusive workplace culture. Assist in organising team events, gathering feedback, and implementing improvements to the employee experience.
• Employee experience: Act as a point of contact for employees, providing guidance and support on various HR topics, such as benefits, onboarding, and professional development resources, to ensure a seamless and supportive employee experience.
• Guidance and policy writing: Draft, update, and communicate HR policies and guidelines, ensuring they are clear, accessible, and aligned with our clinical standards. Work with HR leadership to develop resources that help employees navigate their roles and understand expectations.

Required:

• Proven experience in HR or People Operations.
• Strong attention to detail, particularly in managing onboarding and compliance documentation.
• Excellent communication skills, both written and verbal, with the ability to create clear, engaging, and well-organised policy materials.
• Strong organisational skills, with the ability to manage multiple priorities and deadlines.

Desirable:

• Experience within a regulated or healthcare setting.
• Demonstrated empathy and interpersonal skills, with a focus on employee support and engagement.

How will you have impact on our culture:
The People Operations Associate at Paloma Health will be a key player in nurturing and advancing our culture by fostering a welcoming, inclusive, and compliant work environment. Here’s how they’ll make a positive impact on our culture:

• Creating a seamless onboarding experience: By overseeing new starter onboarding, they will set the tone for an employee’s journey at Paloma Health from day one. Their role in ensuring a smooth, well-organised introduction will help new team members feel welcomed, informed, and empowered, which can enhance engagement and long-term commitment.
• Promoting engagement and connectivity: This role will actively support employee engagement through initiatives and regular touchpoints that encourage connection and collaboration. By organising events and gathering feedback, they’ll contribute to a culture where team members feel valued, heard, and connected, even in a remote setting.
• Ensuring compliance with empathy: Working within a regulated clinical environment requires high standards, and the People Operations Associate will be responsible for balancing these standards with a compassionate, employee-focused approach. They will ensure compliance in a way that feels supportive, reducing stress around regulatory matters and creating a culture of trust and respect for professional requirements.
• Providing clear guidance and resources: Through effective policy writing and guidance, this person will make sure all employees have access to resources that help them understand our standards, policies, and benefits. By clarifying processes and expectations, they’ll empower team members to engage confidently and independently in their roles, which fosters a sense of autonomy and belonging.
• Strengthening a culture of inclusivity and well-being: As a key point of contact for employees, the People Operations Associate will cultivate a supportive atmosphere where team members feel safe asking questions, seeking guidance, and sharing concerns. This proactive support directly strengthens our culture of inclusivity, well-being, and growth by making every individual feel valued and heard.

Overall, the People Operations Associate will be instrumental in cultivating a positive, engaged, and compliant work environment at Paloma Health, where team members can thrive and stay connected to our mission of empowering patients in their healthcare journey.

Don’t meet every requirement?

Studies have shown that women and people from ethnic minority groups are less likely to apply to jobs unless they meet every single qualification. At Paloma Health, we are dedicated to building a diverse and top-performing workplace, so if you’re excited about this role but your past experience doesn’t align with every qualification, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Time commitment: Full Time

Location: Hybrid between our London office (3 days per week) and home

Benefits:

• Our strong and positive culture through our values and cultural recipe. This includes monthly staff wellbeing check ins, with clear company responses to feedback.
• Protected time and budgets to come together as a team, share learnings, support each other, and build a community.
• £45,000-£50,000 salary based on experience.
• Annual salary reviews, 5% employer pension, and company laptop.
• Share options in Paloma Health, we all benefit from our success!
• A unique leave benefits package:
  • Annual leave: (25 fixed days per year, 1 day for your birthday plus bank holidays, every year.
  • 10 days of paid leave as a sabbatical for every 3 years of service.

Equality & Diversity:

Paloma Health is an equal-opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Application process: Please include a cover letter with your CV, setting out what interests you about this role and how you meet the requirements. We are looking to interview W/C 25th November.

We understand that applying for a new job takes a lot of work and we value your time. We are looking forward to reading your application.

Join us and be part of our journey to revolutionise access to Autism Assessments for patients in England!.