Personal Business Manager

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Req ID: 90735
Department: NZ Personal Banking Branch Network
Division: New Zealand
Location: Auckland
Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Personal Business Manager in our Branch Network, you’ll play a key role in helping to provide an exceptional customer branch experience. This role is responsible for meeting customer needs through the provision of ANZ's range of Business Banking, Home Loan, Insurance, and Investment products. These outcomes are to be achieved through living the ANZ Values and being competent lenders, with outputs delivered against being well managed, customer outcomes and financial outcomes for ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full time
Role Location: New Market Lending Hub
Work Hours: Sunday to Thursday, working 8:30am - 5:00pm Monday, Tuesday and Wednesday, 10:00am - 7:30pm on Thursday & 9:30am - 4:30pm on Sunday - 37.5 hours per week

Ka aha tō rā e kite ai? - What will your day look like

As a Personal Business Manager, you will be accountable for:

• Understanding and meeting the needs of current and potential customers through quality conversations.
• Performing all duties effectively through maintaining an in-depth knowledge of Bank processes, relevant products, and services to identify the needs of business customers effectively and confidently.
• Responsibly providing market leading service
• Working collaboratively with colleagues in branch and across other business units to maintain a broad awareness of other segments business to appropriately refer queries/requests.
• Taking responsibility to ‘know your customer’ from a risk perspective.
• Demonstrating living the ANZ Values with customers and colleagues

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Home Lending capabilities
• Strong Customer Focus
• Excellent communication skills both written and verbal
• A positive attitude and growth mindset
• Previous experience in a customer facing position seeking to understand customer needs
• Computer literacy

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

/.You can apply for this role by visiting ANZ Careers and searching for reference number 90735.

Te Rā Ōtinga - Job Posting End Date

Friday18th April, 11.59pm