Personal Business Manager

Req ID: 83587
Department: NZ Personal Banking Branch Network
Division: New Zealand
Location: Auckland
Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

The role is responsible for providing market leading service that meets the financial needs of Business Banking customers. This includes the experience of the small business banking customer, following the customer interaction and credit process that establishes what financial solutions the customer needs, and recommending then delivering the solutions. The role is also accountable to acquire, retain and grow profitable relationships through each interaction.

Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Auckland

Role Type: Full-time, Permanent

Ka aha tō rā e kite ai? - What will your day look like

In this role, you would have the opportunity to:
Effectively manage referrals & ensure timely turn-around of customer requests / enquiries

Grow the business through, new client acquisition and contribute to regional performance objectives through meeting customer needs with ANZ solutions

Support and/or suggest opportunities to improve processes for greater customer experience.

Work with other segments within the bank to identify opportunities for growth, maximise share of wallet and meet customer needs

Ensure disclosure and compliance requirements for sales, credit and customer complaints are met

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Prior experience in developing strong relationships in a customer focused role

Knowledgeable of bank policies, procedures and systems

Significant experience in financial services

Home Lending experience

Excellent communication skills both written and oral

A positive attitude with a growth mindset

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

/.You can apply for this role by visiting ANZ Careers and searching for reference number 83587.

Te Rā Ōtinga - Job Posting End Date

Wednesday 4th February, 11.59pm (NZST)