Pest & Hygiene Administrator

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About KeyGreen:

At KeyGreen, we deliver reliable, eco-friendly pest control and Hygiene solutions tailored for commercial clients. Our commitment to outstanding customer service and environmental responsibility drives everything we do. Join our team and play a vital role in supporting our operations and customer satisfaction.

Job Summary:

The Pest Control/ Hygiene Administrator at KeyGreen is essential in managing administrative operations, customer interactions, sales processing, and financial recordkeeping. This role supports our field technicians and sales team by coordinating schedules, handling sales orders and billing, managing customer accounts, and ensuring compliance with industry regulations.

Key Responsibilities:

• Scheduling & Dispatch:

o Assist with the management of technician service appointments and optimize daily routes using KeyGreen’s scheduling system.

o Respond swiftly to urgent requests and reschedule as needed to maintain high customer satisfaction.

o Liaise with sub-contractors and suppliers for new orders and ongoing service delivery.

• Customer Relations & Sales Processing:

o Act as the primary contact for customers, handling inquiries, service requests, and issue resolution professionally.

o Process new sales orders, service agreements, renewals, and cancellations accurately in the CRM system.

o Coordinate with the sales team to follow up on leads and assist in converting quotes into confirmed services.

o Confirm appointments with customers and assist with promotional campaigns or service upgrades.

o Manage and process client inbound orders

• Financial Administration:

o Generate and issue customer invoices based on completed services.

o Track payments, process receipts, and update customer accounts accordingly.

o Assist with accounts receivable follow-ups and help resolve billing discrepancies.

o Maintain accurate financial records and assist management with basic financial reporting.

o Collaborate with the finance department to ensure timely and accurate processing of customer transactions.

• Documentation & Compliance:

o Help maintain thorough records of pest control & hygiene activities, contracts, technician logs, and compliance documentation.

o Ensure all pest control operations comply with local, state, and federal regulations.

o Track licensing, certifications, and safety training for technicians.

• Inventory & Supplies:

o Help monitor inventory of supplies and coordinate orders with vendors.

o Ensure proper documentation and storage of chemicals and equipment.

• Administrative Support:

o Prepare and distribute reports related to sales, service activity, customer satisfaction, and technician performance.

o Assist in onboarding new employees and support training initiatives.

o Maintain and update customer records and sales databases.

Qualifications:

• At least 2 years’ experience in administrative support, customer service, or sales processing; pest control industry experience is a plus.
• Knowledge of basic accounting principles and invoicing processes.
• Familiarity with pest control or hygiene operations, scheduling, and regulatory compliance preferred.
• Strong computer skills, including proficiency with Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong problem-solving skills and a customer-focused approach.

Job Type: Full-time

Pay: From €34,000.00 per year

Application question(s):

• How many years in customer service/sales processing do you have?
• Please, elaborate regarding your knowledge of accounting and invoice processing
• What experience do you have in relation with financial administration?

Work Location: In person