Pet Resort - Client Care Supervisor

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Green Beagle Lodge is seeking a confident, team-oriented Client Care Supervisor to help lead and support our Client Care team. As a luxury pet care facility, we offer resort-style daycare, boarding, grooming, and training services in a uniquely off-leash, pack-focused environment. Our reputation throughout Chapel Hill is built on intentional care, safety, and an elevated client experience. This role plays a key part in delivering that every day!

This position is ideal for someone who thrives in a fast-paced, people-centered environment and takes pride in leading by example. We are seeking a career-oriented dog enthusiast to provide knowledgeable care to our community. You’ll be responsible for supporting daily operations, mentoring team members, and ensuring both pets and their people receive exceptional service.

What You’ll Do:

• Deliver a consistently excellent client experience at every touchpoint
• Oversee shift operations and provide leadership to Client Care Specialists
• Assign and delegate daily tasks to keep the team organized and efficient
• Handle POS transactions and payment processing with accuracy
• Communicate clearly and professionally with clients and team members
• Support team development through guidance, coaching, and accountability
• Utilize industry software systems to manage bookings and client information

What We’re Looking For:

• Proven experience in shift leadership or team supervision
• Experience with dog handling is highly desired but can be trained
• Strong communication skills (both written and verbal)
• Confidence in managing both team members and client interactions
• Experience with payment handling and POS systems
• A proactive, solutions-oriented mindset
• A genuine passion for animals, people, and doing the right thing
• Ability to stay organized, detail-oriented, and calm under pressure

You’ll Thrive Here If You Have:

• A desire to build a client-facing career in the pet care industry
• Experience in pet hospitality or a similar service-based environment with animals
• A strong commitment to cleanliness, safety, and creating a positive atmosphere
• An understanding of team dynamics and how to motivate others
• A love for working with dogs, collaborating with coworkers, and connecting with clients

What to Expect During the Hiring Process:

• A phone screening to review role expectations
• An in-person interview with the department manager and a facility tour
• A formal offer outlining compensation, benefits, and employment details
• A structured orientation covering company policies and procedures

Fast Facts About Green Beagle Lodge:

• Privately owned and operated since 2014
• Our Chapel Hill location is our founding facility
• All dogs complete a comprehensive assessment before joining our pack
• We maintain a 10:1 dog-to-staff ratio to prioritize safety and quality care
• Company shirts provided (because who likes to pay for uniforms?!)
• Employee discounts and incentive programs available
• Health, vision, and dental benefits available

Green Beagle Lodge is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply for our positions.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 12 hour shift

Application Question(s):

• If you could meet any celebrity dog, who would it be and why?

Experience:

• Professional Dog Handling: 2 years (Preferred)
• Leadership: 2 years (Preferred)

Work Location: In person