Pet Wellness And Services Administrator

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Woofur is looking for individuals who are passionate about pet wellness and who are interested in growing their careers in the pet care industry.

Ideal candidates will have customer service and office experience. Knowledge and experience handling dogs is essential. Preference will be given to individuals who have personal interest or experience with natural wellness and alternative therapies.

APPLICATION INSTRUCTIONS: To apply, please review the entire job posting and describe in your cover letter how your career aspirations, personal values, and past experiences will align with this job opportunity.

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Join the Woofur team and our mission to enrich the lives of pets so that they can live their lives to their fullest potential!

Woofur is an award-winning pet services provider in Markham and Vaughan. We are recognized by Consumer Choice Award®, Three Best Rated®, and Top Choice Awards® as an outstanding business in high standing.

We are looking to hire a team of experienced pet professionals who have a passion for making a difference.

JOB DESCRIPTION/RESPONSIBILITIES:

The candidate will be expected to manage the administration and processes of our facility, handling customer service and sales inquiries. The candidate needs to be comfortable handling dog breeds of all sizes and temperaments and be able to safely integrate dogs into our facility.

Responsibilities – Pet Wellness and Services Administrator

• Manage scheduling and customer intake process
• Electronically organize and keep current all customer information (scanning, data entry, etc.)
• Ensure company policies are adhered to
• Perform accounts payable and inventory activities
• Assist with company marketing campaigns and keeping social media streams current and engaging
• Respond to customer inquiries by phone, email, or social media
• Greeting and assisting customers
• Utilize our POS system to check customers in and out of the facility
• Safely integrate dogs of all sizes and temperaments into our facility and be able to manage dog play and energy of playgroups

REQUIREMENTS/QUALIFICATIONS:

• Be at least 19 years of age or older
• High school graduate
• Be able to legally work in Canada (SIN # or work permits must be provided)
• Be flexible with working hours
• Be able to operate a computer (email, web, scanner/printer, office tools)
• Have working knowledge or experience with dogs in an off-leash environment is a MUST

AN IDEAL CANDIDATE WILL:

• Have a passion for health and wellness and be open to natural therapies and holistic approaches
• Be responsible, honest, and reliable
• Be enthusiastic
• Be able to work in a team or individually (self-motivated)
• Be willing to learn new things
• Be calm and assertive around dogs and have an understanding of dog behavior
• Have previous customer service experience
• Have good verbal and written communication skills
• Have good organizational skills and pays attention to details
• Be able to manage multiple ongoing tasks simultaneously
• Have a pleasant personality
• Have good hygiene and appropriate dress
• Have no medical or physical conditions that would prevent the successful completion of position duties

WORKING HOURS:

Candidates may be required to work 4 to 6 days per week (Mondays to Saturdays) with regular full-time hours anywhere between 7:30 AM to 7:30 PM (35 - 44 hours per week, depending on business need).

BENEFITS:

Employees are entitled to exclusive discounts on all retail purchases and services including complimentary daycare for their own pets (some restrictions apply).

APPLICATION PROCESS:

To apply, please respond to this post and include your cover letter and resume.

Highlight on your cover how your career aspirations, personal values, and past experiences will align with this job opportunity.

Important: Applications without an accompanying cover letter may not be considered.

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements.

Please be advised that students returning to school or out-of-country applicants

Job Type: Full-time

Pay: $18.50-$20.00 per hour

Additional pay:

• Overtime pay

Benefits:

• On-site parking
• Paid time off
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 10 hour shift
• Day shift
• Weekends as needed

Work Location: In person