Pharmacy Assistant - Customer Service Representative

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

What you’ll do:

• Answer and triage phone calls throughout the day.
• Retrieve faxed or electronic prescriber’s orders, prescriptions or prescription refill requests.
• Process medication refills on the pharmacy management software (Kroll).
• Perform outbound calls to obtain clarifications from clients.
• Sort, file, and follow-up with pharmacy’s paperwork to ensure regulatory compliance.
• Use the pharmacy management software (KROLL) to ensure relevant documents are printed and delivered to clients.
• Coordinate with other pharmacies to mediate prescription transfers.
• Support other pharmacy teams, as required.

What you bring:

Excellent communication skills and customer service skills

Detail oriented and ability to prioritize work assignments

Ability to adapt to change

Experience working in a fast-paced environment where high attention to detail and accuracy is essential

Ability to work and maneuver quickly and consistently for extended periods of time

Positive, cooperative, and team-oriented attitude

High School Diploma

Exposure to Hospital or Long Term Care Pharmacy

Experience working in a retail pharmacy environment

Pharmacy Technician Diploma from accredited college, but not required

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$17.60 - $23.65 / 17,60$ - 23,65$ (per hour / de l’heure)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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