Pilat3s - Studio Supervisor

About Us: We are PILAT3S; we maximise the enjoyment and benefits of Reformer Pilates by blending traditional Pilates with dynamic movement and cutting-edge technology. Featuring three dynamic classes – Align, Tone and Power – PILAT3S is to elevate your lifestyle one movement at a time.

The Role: The Studio Supervisor oversees the daily operations of the studio, ensuring a smooth environment for staff and clients. Duties include overseeing the studio's commercial performance, managing the timetable and team of instructors, upholding studio standards, and delivering outstanding customer service. The Studio Supervisor will

Studio & Team Management:

• Oversee daily operations and manage the studio budget.
• Handle maintenance issues and ensure health and safety compliance.
• Lead and supervise a high-performing team, communicating updates and changes to the team effectively.

Customer Service & Sales:

• Provide outstanding customer service in person, over the phone, and via email.
• Support the team in delivering exceptional client service, managing and resolving customer issues and complaints when required.
• Execute events and support marketing campaigns to enhance the PILAT3S experience.
• Drive a sales ethos to deliver targets and exceptional customer experience across the studio and its offerings.

Brand Ambassador

• Act as a brand ambassador by promoting PILAT3S and building your own personal following as an instructor.
Represent the PILAT3S values – precision, personalisation and progression in both your in-person and online communications.

Deliver The PILAT3S Routine - Optional

• Deliver our pre-programmed PILAT3S routines (Align, Tone, and Power).
• Cue and correct technique, ensuring teaching points and personal engagement throughout each class.
• Create an enjoyable and safe environment for clients while delivering classes with confidence and energy.
• Connect with clients before, during and after each class.

About You:

• Previous managerial experience.
• Strong understanding of the boutique fitness industry.
• Effective communicator with leadership skills.
• Organised, punctual, and professional with excellent time management.
• Able to foster strong relationships with diverse individuals.
• Fluent in English.