Platform Delivery Manager

Sydney OR Melbourne (preferred)

• One of the largest transformation programs ever undertaken by Suncorp
• SaaS implementation program using latest technology
• Hybrid working model, supportive and collaborative team environment

We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.

About the role:

Suncorp is currently embarking on one of the largest transformation programs undertaken – Digital Insurer, which will be one of the largest global implementations of Duck Creek software.

We are now seeking a Platform Delivery Manager with exceptional stakeholder engagement skills to manage the delivery of releases to the Duck Creek platform.

Specifically, you will manage the delivery activity within the Duck Creek Platform to deliver the Platform Plan and take responsibility for managing work, pipeline planning and delivery across Squads. Additionally, this individual will be a key contributor to helping to build the workforce of the future for Suncorp’s Technology team.

This is a unique opportunity to get involved in this significant program and really showcase your skills within our supportive and collaborative culture.

What you’ll do:

Bring presence and leadership, whilst coordinating delivery across all squads in the Duck Creek platform. This will require the balancing of time constraints, scope management, risk management and quality adherence to deliver key benefit targets. Key activities include:

• • Maintain roadmap and quarterly planning; support work breakdown and delivery planning to ensure outcomes are delivered
  • Support pipeline and prioritization of all initiatives
  • Organise change work, responsible for front line engagement and accountable for user interactions
  • Status reporting and tracking from beginning to end.
  • Developing a view of the risks (delivery and delivered), issues, and dependencies, including escalation as required.
  • Support proactive management of Platform governance and risks
  • Working in close partnership with Suncorp employees, vendors and partners to help achieve the goals of the program

What you’ll bring:

• Minimum 7 years platform and/or project management experience across a diverse range of domains and processes including:
  • Experience in Consumer or Commercial Insurance domains
  • Experience in large-scale SaaS application implementation
  • Experience with package-based software ie. Guidewire, Endava, Duck Creek
  • Optionally experience in Duck Creek implementation/ major change project
• Good experience (5+ years) with shared implementation models, including offshoring
• Minimum of 5 years in technology management within a large complex organisation
• Must have Insurance industry experience
• An eye for detail, whether this be related to risk management, SOW preparation or project finances
• Excellent stakeholder engagement ranging from C-suite through to the project team with experience in building successful business relationships
• Experienced in various project management disciplines – Agile program experience essential
• Ability to work with ambiguity, combined with a flexible can-do mindset

What we can offer you:

• Discounts and offers on a range of retail favourite stores as well as insurance products.
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp:

We’re proud to be a part of the Suncorp family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If this opportunity sounds like the challenge you have been looking for, please apply online today.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact melissa.turkington@suncorp.com.au for a confidential conversation.

Advertised: 26 Nov 2024 AUS Eastern Daylight Time
Applications close: 10 Dec 2024 AUS Eastern Daylight Time