Objectives (what you'll accomplish):

• • Maintain and enhance dashboards and reports that monitor delivery KPIs (utilization, backlog, project health, etc.)
• • Collaborate with Project Managers and Resource Managers to support weekly resourcing and delivery performance visibility
• • Track individual and team-level MBO (Management by Objective) metrics across roles and geographies
• • Ensure data quality and audit readiness of project-related inputs tied to VPP eligibility
• • Coordinate with HR and Delivery Leadership to provide validated performance data for VPP cycles
• • Support internal compliance and process adherence by enforcing delivery documentation standards (SOW tracking, project kickoff, closure checklists, etc.)
• • Document and maintain SOPs for operational processes and MBO metric calculations
• Attend and Provide necessary evidences for Audits like Audit for SOC Compliance
• Manage professional services financial metrics (revenue, sales forecasting, etc)

Core Competencies (what you need to know, or potentially quickly learn):

• • Data Accuracy & Validation: Strong attention to detail in reviewing and managing performance-related inputs
• • Operational Insight: Understanding of how Professional Services teams track metrics tied to incentive compensation
• • PSA Tool Proficiency: Familiarity with tools like Wrike, Salesforce, or similar systems for project and MBO tracking
• • Process Governance: Ability to uphold and reinforce internal delivery and documentation standards
• • Communication: Ability to communicate data-driven insights and audit findings clearly and professionally
• • Confidentiality & Integrity: High standards of discretion when managing performance and compensation-related data

Experience & Qualifications (Required, Ideal, Nice-to-have):

• • 2–4+ years of experience in operations, program coordination, or compliance roles
• • Strong Excel, PowerPoint, and documentation skills
• • Familiarity with consulting or professional services team structures and workflows
• Strong Analytical capabilities demonstrating Trends

• • Experience tracking performance metrics, goals, or KPIs for employee evaluation or compensation
• • Exposure to operational audits, internal controls, or HR/compensation processes
• • Prior experience working with delivery or implementation teams in a SaaS environment for similar role

• • Familiarity with MBO frameworks and performance calibration
• • Exposure to PSA, CRM, or HRIS systems (e.g., Wrike, Salesforce, etc)
• • Experience supporting cross-functional initiatives involving HR, Delivery, and Finance

What You Will Gain:

• • Hands-on experience supporting MBO compliance and incentive processes in a global SaaS delivery team
• • Visibility into operational performance data and professional services success metrics
• • Cross-functional collaboration with HR, delivery, and operations leaders
• • A foundational role with pathways to careers in operations management, compensation analysis, or delivery optimization
• • Competitive compensation and career development within a high-growth, performance-oriented culture