Post-Crisis Support Worker

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Summary

The ANCHOR Team is an innovative pilot project that will provide a community-based, non-police response and follow-up for individuals experiencing crises in the Centertown and Somerset West catchment areas. The project is a collaborative initiative. Partners include Centre town and Somerset West Community Health Centre (SWCHC), the City of Ottawa, the Ottawa Guiding Council on Mental Health and Addictions, Community Navigation of Eastern Ontario (CNEO) and other community stakeholders.

Reporting to the Manager, ANCHOR Team, and the Post-Crisis Support Worker (PCSW) works with clients referred by ANCHOR Crisis Response Workers to support them to further stabilize and connect with internal and community resources in the immediate aftermath of a mental health or substance use crisis. The incumbent does this through assessment, short term supportive counselling, advocacy, information gathering, referrals and guides individuals in navigating systems. The PCSW role is designed to work with clients for up to 90 days after crisis intervention.

The PCSW is based out of Centretown CHC but will conduct activities primarily in the community.

The PCSW will work with a wide range of stakeholders to enhance community engagement and networks to better support clients to navigate health and social care systems in the community.

Here’s what we are looking for in our ideal candidate:

Essential

● Master’s degree in Social Work, or equivalent combination of training, professional and lived experience.

● Minimum of three (3) years’ experience in counselling, case management and/ or post-crisis support.

● Solid knowledge of mental health, trauma, substance use, addictions and harm reduction

● High sensitivity to psychosocial, social, mental health and health needs of clients.

● Extensive knowledge of health and social services system/resources in Ottawa.

● Training and education in trauma-informed approaches.

● Strong documentation skills, proficient with technology including desktop and mobile platforms.

● Crisis intervention and de-escalation skills.

● Experience with a wide range of groups with high sensitivity to equity issues

● Excellent written and verbal communication skills.

● Ability to flex schedule when required to respond to needs of a 24/7 program

● Ability to work well independently and as part of a multi-disciplinary team.

● Driver’s License (G class) required to operate motor vehicle

Desirable

● Identifying as a member of Black, Indigenous or racialized communities. Please clearly self-identify on application.

● Priority given to people with lived and living experience of substance use, mental health, homelessness. Please clearly self-identify on application.

● Eligibility for registration with relevant professional college or governing body strongly preferred

● French; written and spoken strong asset

● Languages other than English or French commonly spoken in program area, e.g. Arabic, Somali, Mandarin, Cantonese, Swahili, Spanish

Language Designation

● English; written and spoken

How to express interest in this opportunity:

Submit your letter of interest along with your resume on or before December 12, 2025 by 11:59pm to jobs@centretownchc.org.

Please note the following:

● The subject line of your email should read “Post-Crisis Support Worker – ANCHOR”

● The file name for your resume should read:“ (last name)_(first name)_ Resume

● The file name for your cover letter should read: “ (last name)_(first name)_ Cover Letter

We thank all applicants for their interest. Only applicants invited to an interview will be contacted.

Candidates requiring accommodation during the application and/or the interview process should contact us so arrangements can be made. CCHC is an equal opportunity employer and values diversity in its workforce and as such we encourage applications from individuals who reflect the broad diversity of communities we work with.

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.

Job Type: Full-time

Pay: $66,410.00-$80,013.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Work Location: In person