Practice Manager | Caringbah

A career at Bupa Dental Caringbahis more than just a job. It's an opportunity to make a real difference in the lives of our customers and community. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both us and our customers. Looking for a change of scenery, we are open to candidates with retail management experience and excellent customer service skills.

As a Full-time Practice Manager you’ll be benefiting from an experienced practice team, exceptional development and opportunities to take you as far as you want to go; and that’s just to mention a few.

Healthcare and Practice Manager experience is highly regarded, but this role is also a great career step for any other people management roles that fit the criteria below.

The Heart of the role:

• Coaching, leading & developing a high performing practice team in a positive environment for both staff and patients
• Assist with overall financial performance of the practice in line with the approved budget
• Maintain sterilisation, infection control standards and stock control
• Patient management; greeting and welcoming patients, answering all phone enquiries, making & confirming appointments; checking, processing & managing customer accounts
• General administration including processing payments using EFTPOS & HiCaps
• Proactively marketing your practice to drive patient numbers
• Effectively manage the recruitment & selection for all practice staff

What you'll bring:

• Previous Healthcare / Practice Manager experience is highly regarded but we also welcome applications from successful managers from other industries
• Prior business and people management experience essential
• Proven track record of strong organisational skills, administrative and time management
• Exceptional communication, interpersonal, customer service skills and strong business acumen
• Understanding how to generate income and control costs
• Able to face into difficult conversations & deal promptly with issues when they arise
• Comfortable conversing with people from all walks of life, including dentists, patients, and your practice team
• Experienced in comprehending and managing the P&L for the practice
• Exceptional communication, interpersonal, customer service skills and strong business acumen

Benefits of joining Bupa:

• Paid parental leave
• Reward and recognition programs
• Well designed and fitted out practices with the latest equipment/technology for great patient care and experience
• Networking opportunities across the business and with peers
• Salary sacrifice policy
• Access to benefits such as HI discount, optical discount, pet and travel insurance discounts, etc
• Set remuneration bands with regular performance discussions and remuneration reviews

How to apply:

Our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts.