Practice Manager - Hybrid Clinic Dublin 2

About Webdoctor

Medihive, trading as Webdoctor, is Ireland’s leading digital-first healthcare provider. As we launch our first hybrid clinic in Dublin 2, we are building a high-performing team to deliver world-class patient care. Our hybrid model integrates virtual consultations with comprehensive in-person clinical services, and the Practice Manager is essential to ensuring the smooth, efficient, and patient-centred operation of this new site.

We are looking for a dynamic, experienced Practice Manager who thrives in a fast-paced environment and is passionate about delivering exceptional healthcare experiences.

The Opportunity

As Practice Manager, you will be the operational backbone of the clinic. You will oversee the day-to-day running of the practice, manage a small but growing team, and ensure that administrative, operational, financial, and compliance functions are seamlessly executed. This is a leadership role with real influence - you will help shape the clinic’s culture, systems, and processes from the ground up.

Key Responsibilities

Team Management & Leadership

• Lead, supervise, and motivate the clinic team, fostering a positive, high-performance culture
• Manage staffing levels, rotas, and scheduling to ensure appropriate clinic coverage
• Handle personnel matters including sick leave, annual leave, and any workplace issues
• Foster professional development and support the growth of the team as the business scales

Operational Management

• Oversee the daily operations of the clinic, including appointment scheduling, patient flow, and resource management
• Ensure clinical and administrative systems are running efficiently, including patient records, billing, and appointment management
• Manage clinic resources, equipment procurement, and supply chain
• Develop and implement practice policies and standard operating procedures
• Handle patient complaints and feedback in a professional, timely, and empathetic manner
• Monitor key operational metrics and report on clinic performance

Financial Management

• Work with the Operations Lead and company’s accountants to manage budgets and expenses
• Support revenue growth through efficient scheduling and service optimisation

Compliance & Regulation

• Ensure full compliance with all relevant healthcare regulations and standards, including those set by HIQA, GDPR, and other statutory requirements
• Conduct regular audits to ensure clinic operations meet industry best practices
• Keep clinic policies up to date and communicate changes to staff promptly
• Manage the clinic’s health and safety obligations

Patient Care & Service Excellence

• Ensure the highest standard of patient experience from first contact through to follow-up
• Manage patient services including appointment scheduling, query handling, and feedback systems
• Work closely with the clinical team to maintain excellent patient care and satisfaction
• Develop and implement systems for patient feedback and continuous service improvement

Person Specification

Essential

• Proven experience in a practice management or healthcare administration role in a clinic, medical office, or healthcare facility
• Strong understanding of medical administration, patient care processes, and healthcare systems
• Excellent leadership and people management skills
• Outstanding organisational and multitasking abilities
• Ability to work under pressure while maintaining a focus on patient care and service quality
• Excellent communication, problem-solving, and conflict resolution skills
• Knowledge of HIQA standards, GDPR, and relevant healthcare regulations in Ireland
• Right to work in Ireland

Desirable

• Relevant qualifications in healthcare management, business administration, or a related field
• Experience with financial management, budgeting, and compliance in a healthcare setting
• Knowledge of practice management software and patient management systems
• Minimum 4 years experience
• Proficiency in phlebotomy
• Experience in a start-up or high-growth environment

What We Offer

• Competitive salary based on experience
• Structured 40 working hours per week with work-life balance prioritised
• Full-time or job-share arrangements considered
• Pension contribution of 3% employer contribution after 6 months
• Discounted Laya Health and Dental Insurance
• Bike to work scheme
• Travel tax saver
• A modern, fully equipped clinic environment
• A supportive, collaborative team with dedicated clinical professionals
• Opportunities for professional development, training, and career progression
• A chance to make a real impact by building a clinic operation from the ground up

How to Apply

If you are an experienced and driven Practice Manager looking for an exciting leadership opportunity in a new, growing healthcare practice, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and suitability for this role.