Practice Support Supervisor

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Introduction:
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

Description:
To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

About The Role

As a key member of the ATSICHS Brisbane team, the role is a pathway to Practice Manager position. The Practice Support Supervisor provides leadership, supervision, and guidance to the Medical Reception Team. The Practice Support Officer is responsible for the provision of effective and efficient administration and service coordination to contribute to the achievement of ATISHCS Clinics business objectives, including increased practice patient numbers, MBS item numbers, attendance rates and billings.

Duties

• Provide direct supervision and support to the clinic administration team.
• Implement maintain best practice MMEx booking processes within the booking hub.
• Manage staff leave to ensure coverage for the Administration team.
• Assist with the implementation of effective management practices including effective Risk Management, Client Recall, MBS numbers; data management practices and billing practices.
• Develop and maintain relationships with community organisations, hospitals, and other stakeholders.
• Foster a culture of continuous improvement.
• Ensure effective implementation and maintenance of ATSICHS Policy and procedures in line with AGPAL Accreditation Standards.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Social Health team that will help you grow personally and professionally.

Benefits

Base salary of $75,030 to $82,732 per annum (based on qualifications and experience).
Additional 12% Super + access to salary packaging (Increases your take home pay).
Permanent Full Time position.
Northgate and Woolloongabba location.
Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.
Great opportunity to develop personally and professionally.

COVID-19 Requirement

Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.

Skills and Experiences:
Required

Identify as Aboriginal or Torres Strait Islander.
Cert IV Primary Health, Diploma of Nursing (or equivalent).

• Certificate III Business Administration (or equivalent).

Certificate IV Health Administration (or equivalent).
Previous experience working in an administration and /or service coordination role.
Demonstrated organisation skills, including an ability to multi-task, to plan, set and prioritise.
Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system.
National Police Certificate.
Immunisations.
Driver’s License.
Evidence of Work Rights.

Preferred

Previous experience working with an electronic Patient Management System such as MMEx.
Experience working within an Aboriginal and Torres Strait Islander community health service.
Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system.
Knowledge of and experience working with – AGPAL, PIP IHI Revenue, My Medicare and MBS (Medicare Billing Schedule).

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.