Find Your Next Job
Premier Support Manager
Posted on Dec. 24, 2024
- Remote, Ireland
- 0 - 0 USD (yearly)
- Full Time

About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.
Our regional offices serve as centralized hubs where employees and customers from across Europe can come together to work towards solving some of the biggest challenges facing supply chains.
About the team
What you will do
- This role will be a technical point of contact for enterprise customers. Works closely with a limited number of customers (typically 4) to develop long lasting relationships and deliver 1-on-1 guidance, expert advice and pro-active health monitoring.
- Act as the single point of contact for assigned enterprise customer escalations and manage the resolution process to closure, providing customer status updates and feedback throughout
- Effectively interact with other Kinaxis business units, including Support, R&D, Product Management, Sales on behalf of customers, advocating for requirements / solutions
- Act as a trusted advisor for Premier Support enterprise class customers, ensuring queries and issues are routed to the appropriate resources
- Maintain current and accurate knowledge of customers environments, use of Kinaxis products and maintain customer’s site profiles
- Proactively communicate with customers providing information related to upgrades, patches or any other technical information which may impact their usage or solution
- Conduct regular update calls and service request reviews with customers, generate status reports of technical support activities
- Act as an advocate for Kinaxis Support, identify potential new opportunities through collaborations with Sales, Professional Services and/or Strategic Services
What we are looking for
- Minimum 7 years of experience in Technical or Support Account Management role
- Demonstrated experience managing strategic enterprise class global customers in a technical capacity
- Expertise with project management methodologies
- Demonstrated experience managing escalations and working with high profile customers
- Outstanding communication skills and the ability to communicate at all levels of the organization
- Experience with Backup or Recovery Solutions
- Experience working as part of a technical support / services delivery team
- Post-secondary degree or diploma in a related field
#Associate; #Intermediate
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Social Media Executive
About the RoleEpic Dialogue, an award-winning Social-led Marketing Agency, is on the lookout for a …
Full Time | Geylang, Singapore
Apply 3 days, 3 hours ago
CO Wealth Advisory
Wealth Management Associate
Get a head start to achieving financial independence by being your own boss!Why get trapped in the …
Full Time | Bukit merah, Singapore
Apply 3 days, 3 hours ago
CO Wealth Advisory
Premier Wealth Adviser (High-Net-Worth And Affluent Clients)
We all know how rewarding this career can be for the right people:Earn multiple streams of unrestri…
Full Time | Bukit merah, Singapore
Apply 3 days, 3 hours ago
Crédit Agricole
Intern - Client Service H/F
Description du poste MISSIONS The Client Service Trainee will support Relationship Managers by perf…
Internship | Luxembourg, Luxembourg
Apply 1 week, 5 days ago
New Zealand Parliament
Content Creator, Act Parliamentary Party
Refer someone Join our Talent Community Not the job you're looking for? Become a member of our tale…
Full Time | Wellington city, New Zealand
Apply 1 week, 6 days ago
MSD
Operations Support Specialist (Wda) - 2 Years Contract
Job Description THE OPPORTUNITY Based in Singapore, the regional hub for Asia Pacific (AP) and top-…
Full Time | Singapore, Singapore
Apply 2 weeks, 2 days ago
Capgemini
Service Delivery Manager
Come and join a thriving company and become part of a diverse global collective of free-thinkers, e…
Full Time | Wellington city, New Zealand
Apply 3 weeks ago
Crédit Agricole
Intern - Investment Risk Officer H/F
Description du poste Period of internship: July - December 2025 (6 months) MISSIONS The Risk depar…
Internship | Luxembourg, Luxembourg
Apply 3 weeks ago