Principal Advisor

• Provide high quality strategic, operational and business management advice to support the responsibilities of the Director Online Channels.
• Support strategic decision making to drive positive change in how our customers experience our channels across our portfolios.
• Take a leadership role in engaging and collaborating with key stakeholders across the business both internally and externally.
• Permanent | Wellington CBD based
• Salary $118,390 - $143,639 p.a.+ Kiwisaver Wellness Benefits

We are looking for a Principal Advisor to join our Online Channels team within Customer Service Delivery Branch, Te Whakatairanga Service Delivery. Customer Service Delivery supports millions of customer interactions each year and works closely with others to ensure customers have the information, and tools they need to act with confidence. Put simply - we make it easy for people to do the right thing.

The Principal Advisor Online Channels is a leadership role responsible for supporting the Director Online Channels in developing a centre of expertise across MBIE. The role works closely with the Director Online Channels in a trusted partnership, taking an active role in supporting the strategic direction and operational running of the team.

The Principal Advisor Online Channels will primarily be responsible for:

• Supporting the development of a centre of expertise for online channel management across MBIE. This includes leading and supporting the development of relevant strategies, policies, frameworks and processes
• Proactively contributing to Online Channels strategic objectives, priorities and business plans, ensuring alignment of activities and key messaging.
• Supporting the Director Online Channels to undertake an integrated approach to the development and maintenance of our channels, ensuring a multi-channel, customer-centred, cross- regulatory system channel approach to our public information programmes.
• Ensuring the effective provision of accurate, objective and timely information, analysis and advice to the Director Online Channels, Online Channels Leadership Team, Customer Service Delivery Leadership Team and MBIE senior leadership in order to support their strategic planning and decision-making.
Working in partnership across the Online Channels Leadership team and the branch, to define, develop and implement processes to measure effectiveness and impact of interventions, channels, products and services on customer behaviour.

We are looking for a team-player who is passionate about helping New Zealanders succeed and have the ability to relate to a wide variety of people in different situations.

We are keen to hear from you if you have:

• A significant and proven track record as part of a leadership team delivering large work programmes, taking into account both strategic and operational needs.
• Ability to think strategically and analytically and translate ideas and concepts into concrete actions.
• Demonstratable success in building professional relationships with senior leaders, internal and external business partners, colleagues, delivery partners and stakeholders.
• Significant experience in navigating systems and overcoming roadblocks, putting the business partner experience at the heart of service design.
• A deep and current understanding in developing customer-centred strategies, frameworks and policies.
• Proven experience in delivering and developing customer value by putting customer needs at the centre of your work.
• Extensive experience in working collaboratively and diplomatically as part of a wider leadership team where functions must work together to achieve group/branch and team priorities.
• Exceptional proven judgement, integrity and discretion, with experience problem solving, managing and mitigating risk.
• In-depth knowledge and understanding of the machinery of government as well as wider governmental processes and protocols.
• A people-centred mindset and approach to leading and operating as part of a wider leadership team.
• Degree level qualification in relevant subject, or similar, is desirable. Practical and demonstrable experience in this area is required.

Applicants must have the legal right to work in New Zealand.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi - Better Together
• Maia - Bold and brave
• Pae Kahurangi - Build our Future
• Pono Me Te Tika - Own It

Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role.

Email Roxana Anderson at roxana.anderson@mbie.govt.nz quoting ref MBIE/16950 for a copy of the position description.

Applications close on Tuesday, 25th March 2025