Principal Operations Specialist (Business Process Automation)

The Principal Operations Specialist (Business Process Automation) plays a pivotal role in ensuring the delivery of high-quality services to end users by leveraging advanced technologies, such as ServiceNow, to automate processes, streamline workflows, and drive operational excellence. This role is critical in enhancing efficiency and compliance, particularly in the areas of Identity and Access Management (IAAM) and Qualified Access Requests (QAR) within highly regulated GxP environments.

As a Principal Operations Specialist , a typical day might include the following:

• Design, develop, and implement end-to-end automated workflows using ServiceNow and Process X, focusing on improving operational efficiency, reducing manual effort, and enhancing service delivery.
• Identify and evaluate opportunities for process automation in IAAM, QAR, and other critical business processes, ensuring alignment with business goals and regulatory standards.
• Continuously optimize ServiceNow configurations to support scalable, efficient, and compliant workflows, while adhering to industry best practices.
• Maintain high-performing operational processes, ensuring service availability, reliability, and efficiency, benchmarked against industry standards.
• Monitor, control, and support service delivery by implementing systems, methodologies, and procedures that ensure consistent and high-quality operations.
• Ensure that all automated workflows and processes comply with GxP standards, security protocols, and regulatory requirements, mitigating risks and ensuring audit readiness.
• Take ownership of major incidents related to automated processes, coordinating resolution efforts, communicating effectively with stakeholders, and conducting post incident reviews to prevent recurrence.
• Develop, execute, and maintain Service Improvement Plans, ensuring timely completion of actions to enhance service quality and operational outcomes. - Utilize data analytics to monitor the performance of automated processes, track their impact, and recommend further enhancements.
• Act as a trusted advisor to stakeholders, providing actionable insights, recommendations, and expertise on process automation and operational improvements.

This role may be for you if you have:

• Extensive experience in configuring, managing, and optimizing ServiceNow workflows, including custom development and integration with other tools.
• Proven ability to design, implement, and manage automation solutions that enhance efficiency, reduce manual effort, and improve compliance.
• Demonstrated experience working in GxP environments, with a strong focus on IAAM and QAR processes, ensuring adherence to regulatory requirements. Expertise in root cause analysis, problem determination, and resolution, with a proactive approach to identifying and mitigating risks.
• Deep knowledge of ITIL disciplines, including Incident Management, Reporting, and Monitoring.
• Familiarity with GAMP 5 operational controls and Data Integrity tools to ensure compliance and operational excellence.

In order to be considered for this position, you must hold a BS/BA in Information Technology or related field and

• Senior: 5 years of experience delivering IT/OT services to business or consumers
• Principal: 8 years of experience delivering IT/OT services to business or consumers
• May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role.
• Strong GxP experience and proven experience in highly regulated environments required
• Service Management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Experience with delivering projects and initiatives in the IT or OT space.
• Deep experience with ITIL disciplines
• Experience with operating systems (Microsoft Windows & Linux), VMware.
• Experience with monitoring and security tools such as Splunk, Claroty and next Gen OT tools.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.