Principal Program Manager- Power Cat

• Passionate about making our customers successful.
• Growth Mindset i.e., you should be willing to take risks, fail fast (if needed) and try again.
• Technically astute and a “doer” i.e., you are not afraid to get ‘hands on’ with technology.
• Proven track record of leading solution deployments at an enterprise scale

Responsibilities

• Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption.
• Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues.
• Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value.
• Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production.
• Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary.
• Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion.
• Be on the lookout for success stories & opportunities within customer organizations to uncover the human truth behind adoption & celebrate success.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years’ experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 3+ years of customer-facing experience.
• 2+ years of solution architecture experience.
• 4+ years of experience with key Power Platform technologies and areas:
• Power Apps
• Power Automate Cloud Flows & Desktop Flows
• Power Platform governance, security & administration
• Power Platform Application Lifecycle Management (ALM)
• Dataverse
• AI Builder
• Power Platform pro-dev extensibility patterns
• 1+ years of hands-on experience of the Copilot Studio or related technologies and areas:
• Power Virtual Agents
• Microsoft Copilot Studio
• Azure AI Bot Service
• Nuance Mix
• Integration with other Azure AI solutions (Azure OpenAI, Azure AI Foundry, Azure AI Search, etc.)
• OR relevant technologies from conversational AI or AI agent competitor platforms.
• Excellent communication and presentation skills.
• Comfortable in having conversations with customer stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects).
• Strong project management, problem solving and negotiating skills, with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
• Comfortable with ambiguity and self-learners who can make decisions and keep making progress with minimal guidance.
• Strong leadership acumen, with ability to drive results by influencing without authority.
• Team player with a demonstrated habit of sharing and scaling knowledge – either internally or externally – through documentation, presentations, videos, code samples, accelerators, etc.

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.