Process Associate

Position Description: Provide high quality, real-time assistance in support of client projects. Responsible for word processing and data entry and revisions incorporation in a variety of software and media. The requirement is to check the incoming and outgoing correspondence and to make sure that every information requested in the incoming correspondence is addressed in the outgoing correspondence in the most appropriate and effective manner

Essential Qualifications: Graduate in any discipline

Technical Qualifications: Certification in typing is added advantage

Experience: Minimum of 0 to 1 year experience in word processing, Data Entry, Secretarial practice and proof reading will be an add on.

Organization Structure: Report to the Associate Client Manager

Work Schedule: Ability to work in flexible schedule during day, night and weekend shifts

Responsibilities

.Complete all assigned jobs as per committed time, in an accurate and client specific manner

? Raise any discrepancies in client supplied data with the PC?s for appropriate client clarification via PC?s

? Keep PC?s proactively informed of any delay in delivering job over internal committed time

? Check on daily basis for feedback

? Ensure process adherence at all times

? Ensure adherence to security norms including print security and physical access procedures in the team

? Ensure all members of the team go through security and compliance awareness programs as per policy

Knowledge & Skill/Competencies

.Good oral and written communication skills

.Customer service orientation

. Inter-cultral awareness

. Ability to function in a dynamic and changing environment.