Process Executive

Job Overview

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.
Your main goal for this role will be to monitor each employee’s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelor’s degree in Business Administration to join this job position.
If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.

Responsibilities

• Understanding the products and services provided by the company.
• Preparing company policies and procedures.
• Developing training lessons with service delivery systems.
• Managing a team of Customer Support Representatives.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Monitoring the performance of individual representatives.
• Maintaining records of each phone call for future reference.
• Assisting the HR department with hiring new employees.
• Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Good knowledge of managing the performance of the team.
• Exceptional verbal and written communication skills.
• Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions.