Process Improvement Specialist - Technical Writer

Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As the Process Improvement Specialist - Technical Writer, you will play a key role in ensuring the success of StarTrack’s operational excellence initiatives. Reporting to the Head of Operational Compliance, you’ll drive the development and maintenance of high-quality documentation, ensuring alignment with regulatory requirements and operational procedures. This role is crucial in supporting continuous improvement programs, streamlining processes, and enhancing the capability of our teams.

What you’ll deliver with us

• Create and maintain technical documentation: Develop business process maps, operational procedures, and technical documentation using tools like Signavio/Visio and the Microsoft Office Suite.
• Ensure compliance and standards: Help ensure Network Operations meet Internal Control Check (ICC) and ISO certification requirements.
• Lead technical writing improvements: Establish documentation standards, templates, and processes across the team.
• Support extended workforce: Develop governance frameworks for contractors and external vendors, driving efficiency and consistency.

About you

You are an experienced technical writer with a keen eye for detail and the ability to translate complex processes into clear, actionable documentation. You’re proactive, organized, and able to manage competing priorities in a dynamic, matrix environment. You thrive in collaborative settings, building strong relationships across teams, and guiding others on best practices.

You’ll also need

• Experience in technical writing and business process mapping, with a proficiency in tools such as Signavio or Visio.
• A deep understanding of operational procedures, particularly in logistics or transport.
• Strong written and verbal communication skills, with an ability to simplify complex information for diverse audiences.
• Lean certification and project management qualifications are a plus.
• Experience in the heavy vehicle transport or logistics industry is highly valued.

Location
VIC & NSW applicants are welcome to apply.

How we’ll deliver for you

• Career development: Opportunity to work in a newly established role, with plenty of room for growth and innovation.
• Inclusive culture: We are committed to an inclusive and supportive work environment, celebrating diversity and offering flexible working options.
• Work that matters: Help shape operational excellence and contribute to our mission of delivering like never before.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au