Product Manager

Title: Product Manager – Digital Engagement

Location: Galway (Hybrid)

About Ministry Brands

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for purpose-driven organisations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades.

Our Galway R&D centre is Ministry Brands' global AI R&D hub and is in the middle of a major expansion as we deliver a multi-year AI-native transformation of our product portfolio.

What You Will Do

As the Product Manager – Digital Engagement, you will be responsible for the strategy, development, and execution of our some digital engagement products such as websites, streaming, content, communications, etc. You will help organisations reach and engage their communities through connected digital experiences, working closely with product leadership, engineering, design, and cross-functional teams to bring products to market successfully. This role suits a product manager with a technical foundation who is comfortable working across web, video, and messaging technologies.

Key Responsibilities

• Product Development: Manage the product lifecycle from ideation to launch across the digital engagement portfolio, including gathering requirements, writing product specifications, and working with engineering and design teams to deliver solutions. Owns the completion of the committed initiatives in the quarter.

• Technical Product Ownership: Work confidently across web platforms, content management, video streaming, and email/SMS communications. Partner with engineering on architecture decisions, integrations, and platform trade-offs that affect the customer experience.

• Market Research: Conduct research to understand market trends, customer needs, and competitive products across websites, streaming, content, and communications. Help define each product's position in the market.

• Data-Driven Decision Making: Analyse data to track product performance, customer behaviour, engagement metrics, and areas for improvement. Use analytics tools to identify opportunities and recommend improvements across the digital engagement portfolio.

• Cross-Functional Collaboration: Collaborate with engineering, design, marketing, and sales teams to ensure the successful development and launch of new products and features. Serves as product ambassador internally and externally, sharing knowledge and answering questions. Participates in sprint meetings and backlog refinement sessions.

• Customer Feedback: Engage with customers and users to gather feedback on existing products, features, and enhancements, with a focus on how organisations create, publish, stream, and communicate with their communities.

• Prioritisation: Prioritise the product backlog by evaluating business value, customer needs, and technical feasibility across multiple products. Manages the backlog and prioritises based on changing requirements.

• Support Execution: Execute product initiatives and meet deadlines, ensuring timely delivery of projects in alignment with the product strategy. Owns the sprint and quarterly coordination of key initiatives across the digital engagement portfolio.

Who You Are

• Passionate and enthusiastic about helping purpose driven organisations

• Bachelor's degree in Computer Science, Engineering, Business, or related field, or an equivalent combination of education and experience

• 3+ years of experience in product management, with experience managing technical or platform products preferred

• Technical background preferred, with working knowledge of web technologies (CMS platforms, APIs, HTML/CSS), video streaming, or email/SMS delivery systems

• Strong analytical and problem-solving skills, with the ability to analyse data and derive actionable insights

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with engineering and cross-functional teams

• Strong organisational skills and attention to detail, with the ability to manage multiple products and projects simultaneously

• A passion for technology and understanding customer needs and product usability

• Experience with tools like Aha, Monday.com, or other product management software is a plus; ability to thrive in a fast-paced, dynamic environment

What's in it for You

At Ministry Brands, we invest in our people and provide the support, flexibility, and opportunities you need to do your best work and grow your career.

• Hybrid working model based from our Galway office.

• 25 days annual leave plus public holidays.

• 100% employer-paid private health insurance, including cover for dependents.

• Dental coverage.

• Employer-matched pension scheme.

• Income protection and life assurance.

• Employee Assistance Programme (EAP) and wellbeing initiatives.

• Career development through mentorship, professional training, and certification opportunities.

• Galway Gym membership.

• Annual Volunteer Day.

• Amazing company culture.