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Product Operations

Posted on Sept. 23, 2025

Ka, India
0 - 0 USD (yearly)

Full Time

what is CRED?

CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior.

CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

here’s a thought experiment: what do you get when you put a group of incredibly passionateand driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.

here is what you will do when you join as a part of the team.

what will you do:

- coordinate with multiple stakeholders across Product, Tech and Business teams to understand the platforms, systems and architecture for information & process flow
- identify failure nodes and dig deeper to arrive at the source and failure reasons
- maintain regular communications with key team members across the org, and you will ensure seamless communication with Product Management, Operations, Engineering, Finance, Data analytics and other partner teams
- track core business metrics related to the product suite and iterate on product / business improvement plans
- build a deep understanding of the product, business, workflows, API’s, customer experience, fund flows, lender expectations, dashboards, reports etc
- own end to end experience for customer journey interactions by looking at current state, identifying opportunities for improvement and coordinating with stakeholders to improve experience in a scalable manner
- be curious, deploy first principles thinking and question norms/as-is processes to ideate/create and lead new projects focused with measurable goals and business impact
- display structured problem-solving skills and use a systematic, disciplined and fact-based process to get RCAs and solve them
- hands on experience of Loan Management system (LMS), creation of SOPs for existing Issues and upcoming projects, operationalize the product/process.

you should apply if you:

- are a graduate with 4+ years of work experience in lending domain
- strong stakeholder management and influencing skills
- excellent interpersonal and communication skills, with experience interacting with stakeholders/leadership
- experience of working with product based startups would be a plus
- data driven - you seek out to use data to align teams and drive strategic decisions
- you always get the data you need and distill it into insightful stories

how is life at CRED?

working at CRED would instantly make you realize one thing: you are working with the best talent around you. not just in the role you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee a good company.

hard truths: pushing oneself comes with the role. and we realize pushing oneself is hard work. which is why CRED is in the continuous process of building an environment that helps the team rejuvenate oneself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and a comprehensive health insurance.

to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word. since trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind CRED: all our employees get their salaries before their joining date. a show of trust that speaks volumes because of the skin in the game. there are many more such eccentricities that make CRED what it is but that’s for one to discover. If you feel at home reading this, get in touch.

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