Product & Propositions Executive (15 Months)

Position Description

Customer Solutions is the primary customer facing business unit of the ESB Group. Through Electric Ireland brand it is the leading energy supplier in Ireland. It serves 1.4 million customers, both Residential and Business in an All-Ireland markrt and has an annual turnover in excess of €2 BN. Electric Ireland's current product offerings include Electricity, Gas & New Energy products such as Solar PV.

This is an exciting and challenging opportunity for an energetic individual to work in the Products and Propositions team within Customers Solutions. The role is responsible for leading a team across operations, technical support and product management. The focus area looks after all of our Core Products and Propositions, including discount tariffs, a range of Smart tariffs including Time of Use, Go to Market for Bill pay and PAYG propositions and supporting our channels with the tools they need to retain and acquire residential customers.

Key Responsibilities

• Price Change Implementation, with responsibility for Price Change robotics & process
• Support the Operations of the energy product portfolio with key responsibility for supporting customer care with outside of process customer issue resolution.
• Identification of core customer issue root causes and analysis and following this, subsequent Product Process Improvement to improve customer and channel experience and compliance.
• Ownership of key core product propositions, including full project management, Go to market, scoping of proposition with Digital and 3rd party teams. Launch and ongoing management of the proposition.
• Lead the Welcome Pack Audit Process, with overall review and process optimisation working with IT, Project optimisation and compliance.
• Management of any necessary Product terms and condition updates including, exit fees, discounts and Smarter PAYG. Two projects currently in flight.
• Management of Welcome pack issues for Smart and other tariffs
• Lead the Welcome Pack Audit Process, with overall review and process optimisation working with IT, Project optimisation and compliance.
• Support the Product/ Process Build for propositions for the Customer Value Management team in residential with set-up of IT scope of delivery to include propositions including but not limited to next best action, welcome emails, Surprise and delight and alignment with marketing Rewards programme.
• WR Management & fixes support across P&P including testing

Experience & Qualifications

Essential

• Business, Commercial or Marketing related degree or equivalent experience
• Strong analytical capability and excel skills with excellent written and verbal communication skills
• Knowledge of Billing systems and/or process experience within a related industry
• Product or proposition management experience within the energy sector or a related industry
• Highly self-motivated, and strong relationship builder

Desirable

• Energy sector experience

Location

Swift Square – Santry & Flexible Working.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to

Products and Propositions Manager, Residential Markets.

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Progressive, hybrid working model
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€48,000 - €56,500 per annum (depending on experience)

Closing Date

13th January 2025

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

If you have any queries in relation to this job, please contact recruitment@esb.ie

Your application will be held in reserve for 6 months should you be suitable for the role.