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Product Quality & Recovery Manager

Posted on Oct. 17, 2025

North Lakes, Australia
0 - 0 USD (yearly)

Full Time

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Brisbane (North Lakes)

Employment type

Full Time Permanent

Department

Sales & Commercial

Deadline

2025-10-30

Mobility support

Domestic

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

This role is Permanent Full-time, 76hrs/fortnight
The Hiring Manager for this role is Nick Van Kampen - Business Navigation & Operations Manager
Applications close Thursday 30th October 2025
As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

As Product Quality & Recovery Manager your responsibilities will include, but are not limited to:

Lead, coach and develop the Product Quality & Recovery team to deliver exceptional customer-focused results.
Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
Set goals and key measures for Product RecSet goals and key measures for Product Recovery, Quality & Compliance (PQR&C) and continuously improve our daily performance in line with IKEA standards. overy, Quality & Compliance (PQR&C) and continuously improve our daily performance in line with IKEA standards.
Ensure the team takes timely and appropriate actions according to IKEA Australia’s working methods and compliance guidelines.
Present and sell As-Is products with pride and purpose, setting compelling prices that delight customers while achieving great results for the store.
Actively contribute to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.

Who you are

As Product Quality & Recovery Manager you are:

You are a confident leader with a passion for sustainability and are determined to make a difference.
You bring strong business acumen, curiosity, and a hands-on approach to achieving results.
A track record of delivering on sales KPIs and budgets, with the ability to maximise profitability and growth.
Previous experience managing and leading teams in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.
A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others.
Excellent stakeholder engagement skills with the ability to influence and align others to your vision.
Pro-active and analytical, with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).
A solid understanding of waste management and sustainability principles (desirable).

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