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Product Quality & Recovery Team Leader

Posted on Oct. 17, 2025

Logan City, Australia
0 - 0 USD (yearly)

Full Time

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Brisbane (Logan)

Employment type

Full Time Permanent

Department

Leadership & Management

Deadline

2025-10-24

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

This role is Permanent, Full-time, 76hrs/fortnight
Applications close Friday 24th October 2025
This role requires availability to work a range of hours from 7:00am – 10:00pm weekdays and alternating weekends per fortnight.

About this work area

As a Product Quality and Recovery Team Leader your responsibilities will include, but are not limited to:

Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
Always consider the sustainability impact when deciding when and how to recover products.
Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.
Looking to develop and grow within the business.

Who you are

As a Product Quality and Recovery Team Leader you have:

A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently.
Minimum 1 year of leadership experience with previous experience in leading a team.
A passion for building furniture, our products, and our sustainability initiatives.
Experience with regular use of computers and IT systems.
Strong customer focus, ensuring we keep the customer in mind no matter what we do.
Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box.
A safety mindset and being comfortable with physical work and manual handling including repetitive heavy lifting.
Motivated, results-driven mindset that does not shy away from challenges.
Comfortable with the physicality associated with this role, similar to a warehouse co-worker.

We need people like you

At IKEA, work is so much more than a job. Come join us!

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