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Product Support Engineer
Posted on March 3, 2025
- Singapore, Singapore
- 0 - 0 USD (yearly)
- Full Time

Join a leading cybersecurity team committed to safeguarding critical business data and applications in both cloud and on-premise environments.
We’re seeking a Product Support Engineer to strengthen our team, support our clients, and drive security innovation.
Responsibilities:
- Provide expert-level support (Level 2/3) for application security, collaborating
with customers, partners, and internal teams. -
Troubleshoot complex technical issues, including performance bottlenecks,
system crashes, and security vulnerabilities. -
Deliver training sessions and create educational content to enhance team
knowledge. -
Manage customer escalations, offering effective solutions while adhering to
service level agreements (SLAs). -
Analyze support trends and work with product teams to improve our security
offerings. - Mentor junior engineers and contribute to the knowledge base with guides and technical articles.
Requirements:
- Experienced in technical support, specializing in network security and operating systems (Linux/UNIX)
-
Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud
ecosystems (AWS, Azure, GCP). - Proficiency with tools like Wireshark, OpenSSL, and curl.
- Excellent communication and problem-solving skills.
- Ability to quickly grasp and apply new technologies and processes.
- Relevant certifications (CCNA, CISSP, AWS, etc.) will be advantageous, but not a must.
Other Information:
- Working Location: Suntec City
- Working Hours: Monday - Friday, 9am - 6pm
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