Product Support Supervisor

PRODUCT SUPPORT SUPERVISOR

Hours: 35 hours per week

Shift pattern: 5 days a week 09:00-17:00

Salary: £28,000 per annum rising to £30,000 per annum once successfully passed probation

Location: New Milton

Start Date : December 2024

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks

• 23 Days rising to 25 after length of service
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

ABOUT YOU

What You Bring:

Experience : You have worked in a customer facing role either in person or on the phone as a supervisor or team leader. Ideally within the local housing , social care and or telecare.

Skills: Great at stakeholder management (internal & external) & have the ability to liaise effectively on a B2B level

Special Knowledge: You can interrogate and provide valuable management information from databases and have the ability to problem solve. Service management knowledge and understanding.

People Management Skills: Involves and motivates employees to encourage teamwork. Can tailor communication style to suit that of the audience. Values and supports others.

Personal Attributes: Contributes ideas, suggestions and feedback to improve the service and to identify and implement service improvement projects. Presents information clearly, concisely, accurately and in ways that promote understanding. An engagement champion obtaining buy in from the off!

THE ROLE

To assist the Product Support Team Leader & Head of Product Support with the daily running of the Product Support department.

This includes...

Being an escalation point for the Product Support Technicians

Completing supervisory tasks such as allocating workload

Managing technician user state throughout the day

Resolving cases

Deputising for the Product Support Team Leader in their absence with service management of the team

FULL JOB DESCRIPTION AVAILABLE ON REQUEST

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.