Find Your Next Job

CoreLogic

Professional, Digital Account Management

Posted on Nov. 22, 2024

Sydney, Australia
0 - 0 USD (yearly)

Full Time

Professional, Digital Account Management

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Who are we?

CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.

Our purpose

At CoreLogic, we help people build better lives by providing rich property insights that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackle.

Values

Our values are the backbone of our organisation . They represent what we believe in and they guide the way we behave.

Be yourself

Lift people up

Make an impact

Clients first

Innovate Always

Set the pace

We’re an agile, empowered and pragmatic workforce, driven to forge meaningful, mutually beneficial relationships with our diverse range of customers.

Who are you?

We are seeking a dynamic and results-driven Account Manager with a strong background in digital experience to join our team. The ideal candidate will be responsible for managing and growing client accounts, ensuring exceptional customer satisfaction, and driving digital transformation initiatives. This role requires a strategic thinker with excellent communication skills and a proven track record of success in account management and digital projects.

You excel as a team player, thriving in a collaborative environment where you work alongside like-minded colleagues to create a world-class customer experience that delights and fosters lifelong customers. You stay informed about the latest trends in the real estate landscape and keep an eye on emerging technologies to enhance every interaction with our customers, both internally and externally. Despite your forward-thinking approach, you remain grounded in the present and never lose sight of your goals.

What is the role?

We are looking for a Customer Growth Partner to join our Customer Growth team , redefining the meaning of partnership with CoreLogic for customer growth. You’ll use y our industry expertise to provide strategic coaching to our customers and support them to achieve success, identify improvements, remove obstacles, and foster great relationships.

Monitor and analyse account performance, providing regular reports and insights to clients and internal stakeholders. Identify opportunities for account growth and upselling, ensuring clients receive maximum value from our services. Stay up to date with industry trends and best practices, continuously improving our digital offerings.

What will you be doing ?

Maintaining and developing existing relationships, with a customer-first approach and the desire to create a remarkable experience for them

Identifying opportunities and ensuring customer satisfaction and success

Consulting with stakeholders to ensure that our products and services are delivering value to customers

Working closely with our Activations Team s to ensure a smooth transition from implementation to ongoing care

Advising & coaching our customers on ways to improve processes and yield the most value and success from CoreLogic products

Contacting disengaged customers to re-engage and improve value recognition, upsell and cross-sell products and services in order to increase average yield per customer

Continually look for areas of improvement and development

Ensuring processes and procedures are adhered to and identify areas for improvement

Removing roadblocks for our customers and suppliers, making it really easy to do business with us

Excellent communication, presentation skills and the ability to proactively connect and articulately engage in solution selling

Taking ownership of our Digital Marketing Solution for our clients, to establish , implement and manage the customer journey, driving consistent results for our clients and CoreLogic

Working closely with our Sales & Activations Teams to ensure a smooth customer experience from implementation to ongoing care and growth

Job Qualifications:

Are you the right fit ?

You need to have:

Experience implementing SaaS-style products into businesses and driving change management

P roducing simple, easy to understand help for our customers to use our products effectively

C onfidence in speaking to customers to present complex processes in simple ways

Experience or knowledge of the real estate domain, in particular, the systems , tools and best in class practices currently used within the real estate industry

Key personal behaviours: self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professional

Strong verbal, phone, written communication skills and attention to detail

Strong presentation skills via video and face-to-face interactions

The expertise to truly understand a client’s business problem and get to the heart of a customer’s needs

Ability to prioritise and delegate tasks

Relevant experience in client support (ideally working with tech solutions)

Experience navigating and resolving client escalations

Excellent organisational, problem solving and decision-making skills

What credentials do you need?

Relevant experience in the real estate industry and/or SaaS industry

Transferable skills from Account Management , C ustomer S ervice, C ustomer success and /or Business D evelopment .

Experience in the digital advertising space for Real Estate, campaign management and VPA preferred not essential.

What does success look like?

Key Performance Indicators are based on:

Retain & expand existing customer base

Active Customer and Revenue Growth across the Digital Marketing Suite

Identify process improvements, reduce wastage, automate where possible

Focus on improving customer experience

CORE Behaviours

Why join CoreLogic?

CoreLogic is highly collaborative and yes fun! To support you at work, we offer some fantastic perks:

Opportunity for flexible working conditions that works best for you and the business
CoreLogic has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you there
Free mindfulness tools, online health and nutrition courses
Complimentary access to Australia’s most comprehensive property research platforms including RP Data
Exclusive employee-only market updates and access to the industry’s best property experts
Two community and volunteer leave days each year to support meaningful causes and our charity partners
Modern offices in four convenient locations around Australia fitted with recreation rooms, chill out zones and sensational end of trip facilities
Monthly social get-togethers and a globally recognized rewards platform and points system
An inclusive and diverse working environment that celebrates cultural weeks and advocacy months.

If this sounds like somewhere you want to work and you are seeking professional growth, don’t delay, apply today- we ‘re looking for you!

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste or socio-occupational category), industrial activities (such as belonging to a trade union). CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Customize Your Resume to Match this Job

Share with Friends!