Program Assistant, Credentialing Centre

The Canadian Nurses Association (CNA) is committed to engage highly qualified employees to carry out its objectives and to provide a work environment that is conducive to personal and professional growth. In CNA’s commitment to inclusion and the dismantling of racist and systemic discriminatory practices we are eager to attract a diverse workforce. We will provide equal employment opportunity for all employees and qualified applicants for employment, encouraging those who have not been historically well represented, to better serve the diversity of nurses and people living in Canada.

The Organization:

CNA is the national and global professional voice of Canadian nursing. Our mission is to advance the nursing profession to improve health outcomes in Canada’s publicly funded, not-for-profit health system. CNA is the only national association that speaks for all types of nurses across all 13 provinces and territories. We represent nurses that are unionized and non-unionized, retired nurses, nursing students, and all categories of nurses (registered nurses, nurse practitioners, licensed and registered practical nurses, and registered psychiatric nurses). We are guided by a set of ethical values of courage, equity, diversity excellence, innovation and trust. We are seeking an individual who is an innovative thinker and will have demonstrated experience in handling challenging issues in a diverse, transformational and dynamic work environment.

Role:

The Program Assistant provides expert administrative support to meet the administrative and logistical requirements of the Credentialing Centre, including the CNA advisory councils. The Program Assistant may also provide some support to other CNA teams, as needed.

Key responsibilities:

• Provides administrative support to the CNA advisory councils that are representative of distinct nursing populations and which report into the CNA CEO including the quarterly and ad hoc scheduling of meetings, drafting minutes and agendas, liaising with the council chairs, assisting with the governance of the committees, sending communications to the members and co-creating reports to the CNA Board of Directors;
• Administers and manages the calendar for the Director, Credentialing Centre & Nursing Policy as required;
• Supports Credentialing Centre division for any office administration such as, receiving and processing accreditation/certification applications, coordinating the volunteer program, drafting letters, reviewing invoices, drafting fee for service contracts;
• Maintains and updates working files;
• Provides information to external organizations as required;
• Provides backup for various shared mailboxes, actions requests, forwards to appropriate staff, tracks responses and follow-ups;
• Research information when requested and creates required documents;
• Research and drafts correspondence for the Director’s signature, and responds independently to correspondence as required;
• Supports other Executive/Program/Administrative Assistants as required;
• Liaises with Division Leads and co-workers on a regular basis;
• Performs any other related duties as required
• Requires travel

Qualifications:

• Business administration diploma or degree
• Two years of directly related experience, preferably in an association environment
• Fluently bilingual in English/French
• Proficiency in Microsoft Office applications, including but not limited to Excel, Word, PowerPoint and Outlook
• Strong writing and oral communication skills in English and French
• Strong organizational skills and effective interpersonal skills
• Discretion, diplomacy and sound judgment
• Manages multiple priorities/expectations
• Ability to identify problems before they become issues
• Ability to proofread
• Ability to determine priorities and to establish and maintain a calendar
• Ability to change priorities and adapt to changing situations and to new ideas and concepts
• Ability to work independently and collaboratively
• Ability to research, analyze and synthesize information to assist in the compilation of reports
• Ability to work under pressure

Desirable qualifications:

• Experience working with a professional association

We thank all applicants however, only those selected for an interview will be contacted.

If contacted for this position, please advise us if you require any adaptive measures at any point in the recruitment process and we will work with you to meet your needs. CNA will consider all qualified candidates and select the best individual for the position.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• Monday to Friday

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• Administrative: 2 years (required)

Language:

• French (required)

Work Location: Remote