Program Assistant - Fixed Term Contract

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Introduction:
The Program Assistant plays a vital role in ensuring seamless service delivery to our clients by supporting workforce rostering, coordinating frontline communications, and being a critical link between clients, support workers, and leadership. If you are organised, proactive, and passionate about supporting people in the community, this could be the next step in your career at Kalyra. An initial contract period of six months, with the possibility of extension or consideration for a full-time role.

Who We’re Looking For

We're seeking someone who is aligned with our Kalyra values:
Caring – Demonstrating daily acts of kindness

Enabling Others – Making it possible for others to succeed

A Community – Valuing each individual

Commitment – Being here for the right reasons

Building on Strengths – Recognising and leveraging what makes us strong

Description:
Key Responsibilities

Accurately schedule client service rosters to ensure the right people are in the right place at the right time

Process payroll data and approve timesheets as required

Coordinate communication activities such as newsletters and team updates

Be the first point of contact for stakeholder queries, addressing general wellbeing and day-to-day needs when the Coordinator is unavailable

Allocate and assign shifts to home support workers, ensuring compliance with rosters, budgets, and client requirements

Support Coordinators by providing staff availability and recommending care plan changes based on frontline feedback

Monitor operational work performance of home support workers and escalate concerns where appropriate

Assist in workforce planning, recruitment, and team development as directed

Promote and maintain safe work practices and immediately cease any unsafe work activities

How to Apply

If you are ready to grow your career and contribute to something meaningful, we’d love to hear from you. Please submit your application including a cover letter outlining your suitability for the role, by due date.

Skills and Experiences:
Essential Minimum Requirements

Experience, Skills & Knowledge:

• Excellent computer skills.
• Sound skills in attention to detail.
• Excellent organizational skills, ability to plan work, establish priorities and service standards.
• Sound leadership and team building skills.
• Well developed customer relations skills and a commitment to providing quality service and implementing continuous improvement.
• Ability to work under broad policy guidelines but recognising situations that need to be referred to the Team Leader.
• Ability to effectively resolve conflict.
• Ability to produce clear, timely and concise documentation.
• Well developed communication skills with the ability to relate effectively to a wide range of people.
• Ability to maintain confidentiality.
• Sound problem solving skills.
• Demonstrated experience in community aged care.
• Demonstrated ability to manage people and to coordinate work activities, and
• Experience with the Microsoft suite of applications and computer-based care systems.
• Comprehensive knowledge of the ageing process and particular age related health issues.
• Working knowledge of relevant legislation including the Aged Care Act 1997 and the Home Care Common Standards and Guidelines.
• Working knowledge of Work Health Safety Act and regulations and their application in the workplace.

Education / Vocational Qualifications

• Relevant qualification or extensive experience in either community aged care, scheduling staff or administration.
• Current SA driver’s license.
• Satisfactory police check/clearance.