Program Assistant (Mt Barker)

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Introduction:
Help at Home | Kalyra

Kalyra has been supporting South Australians for 130 years! We take pride in delivering outstanding service and care through Residential Aged Care, In-Home Support, Retirement Living and Affordable Housing. We exist so that people can live in communities where they feel they belong, enhancing their living. When you join Kalyra, you join a team that makes having a career in Aged Care fun, inspiring and rewarding – it’s different here!

As a Program Assistant, you’ll play a central role in delivering a smooth and positive experience for our clients and team by coordinating rosters, supporting communications, and being a trusted link between clients, support workers, and leadership. If you’re organised, proactive, and passionate about helping people in your community, this is an opportunity to grow your career with purpose.

Description:
About the Role

Kalyra is a trusted, values-driven organisation dedicated to supporting older Australians to live fulfilling, independent lives within their communities. As Program Assistant you will complete scheduling of client service rosters to ensure the right people are in the right place at the right time, process time sheets accurately and provide a quality experience for all customers as the first point of call. This is a permanent full-time position based from Kalyra’s Mt Barker office. Joining Kalyra means becoming part of a supportive team that values respect, integrity, and excellence, while offering opportunities for professional growth and development in a truly rewarding role.

Key Responsibilities

As a valued member of our Help at Home team in Mount Barker, as Program Assistant you will:

Coordinate and maintain accurate client service rosters to ensure the right care is delivered at the right time.
Process payroll data and approve timesheets.
Support team communication, including newsletters and updates.
Act as the first point of contact for stakeholders, addressing day‑to‑day queries and wellbeing needs when the Coordinator is unavailable.
Allocate shifts to home support workers, ensuring alignment with budgets, service requirements, and compliance.
Assist Coordinators by providing staff availability insights and recommending care plan updates based on frontline feedback.
Monitor and support home support worker performance, escalating concerns as appropriate.
Contribute to workforce planning, recruitment, and team development.
Promote and model safe work practices, immediately addressing any unsafe activities.

Skills and Experiences:
Experience, Skills & Knowledge

We’re looking for someone who brings:
Strong computer skills, including Microsoft Office and care‑based systems.
Excellent attention to detail, organisation, and the ability to prioritise in a busy environment.
Effective leadership and team‑building capability.
Strong customer service and communication skills, with a commitment to quality and continuous improvement.
Ability to work independently within guidelines, recognising when to escalate issues.
Conflict‑resolution and problem‑solving strengths.
Ability to produce clear and timely documentation and maintain strict confidentiality.
Demonstrated experience in community aged care.
Experience coordinating people and work activities.
Knowledge of ageing and age‑related health issues.
Understanding of relevant legislation including the Aged Care Act 1997, Home Care Standards, and WHS regulations.

Qualifications

A relevant qualification or significant experience in community aged care, scheduling, or administration.
Current SA driver’s licence.
Satisfactory police check/clearance.

Why Kalyra?

At Kalyra, we’re committed to making lives better - and that includes yours. More than a team, we’re a family where you’ll always find a listening ear and support when you need it. You’ll also be empowered by genuine leaders who help you create the life and career you want, with ongoing training and opportunities to progress.

On top of that, here are just some of the tangible benefits you’ll find at Kalyra:

Flexible, family-friendly working arrangements.
Increased take-home pay by up to $15,899 with salary packaging, plus a tax- free meal and entertainment card worth up to $2,650.
Annual “thank you” dinner, plus an end-of-year celebration with a gift of appreciation.
Employee assistance and wellbeing programs, including confidential counselling, free vaccinations, onsite physiotherapy for all staff and free participation in community events.

Ready to Apply?

Join Kalyra and be part of a supportive, values-driven team where your skills as a Program Assistant will be recognised and valued. Take the next step in your career and help empower clients to live independently in their own homes—submit your application today and make a positive impact with Kalyra