Program Lead – Planning, Evaluation And Communications - Multicultural And Refugee Health

If you're passionate about making a tangible impact on healthcare access for multicultural and refugee communities and are experienced in planning, evaluation, and change management, we want you to join our team.

Remuneration: $106,142 - $125,241 + 11.5 Superannuation + Salary Packaging
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 2
Location: Negotiable within the Hunter New England Local Heath District
Hours Per Week: 38
Requisition ID: REQ533898
Closing Date: Monday 2nd December 2024

About the Role:
The Multicultural Planning, Evaluation, and Communications Program Lead will drive the development and implementation of effective planning, evaluation, and communication strategies within the Multicultural and Refugee Health Service. In this role, you will focus on evaluating programs, communicating outcomes, and advocating for policy changes that enhance healthcare access for diverse populations, all while incorporating trauma-informed care principles in your planning and evaluation activities.

You will also be responsible for creating and implementing essential change management tools, such as communication plans, stakeholder engagement strategies, and readiness assessments, and ensuring the successful delivery of programs and projects.

About our Team:

Joining a brand-new team, this is a rare and unique opportunity where your contribution will be committed to improving the health system. We encourage flexibility within the workplace, with hybrid working arrangements and flexible start/finish times for your 38-hour working week.

We are a team of dedicated professionals who treat each other with respect and support, thriving in a dynamic, collaborative, and diverse environment. We are seeking like-minded, innovative thinkers who can manage their own workload while actively contributing to the success of the team. Our team members are committed to working together, offering support beyond their specialised areas, and fostering a positive and collaborative atmosphere even in a busy working environment.

Your key responsibilities will include:

• Collaboration: Work closely with staff and managers throughout Hunter New England to enhance the District’s policies, procedures and guidelines to better support patients from multicultural, refugee, and Deaf communities.
• Process Improvement: Continuously enhance the education and training by identifying opportunities for improvement and implementing effective solutions to improve interpreter usage, trauma informed care, and cultural competence of our workforce.
• Design: Aid facility planners and service managers in their development of way finding and communication for multicultural, refugee, and Deaf patients and clients.
• Data-Driven Insights: Utilise data and insights to help staff understand barriers to access, communication and equitable health outcomes by Culturally and Linguistically Diverse communities, while sharing outcomes and successes to improve all services.
• Project Management: manage multiple evaluation projects, covering a range of clinical specialities at micro and macro levels, to map changes and improvements throughout the District.

About You:

• You passionately understand the barriers faced by multicultural, refugee and Deaf patients and their families in accessing health care.
• You are committed to improving the health care system.
• You are an engaging leader who leads by example, actively listens, and is passionate about coaching and development.
• You are a critical thinker and problem solver, solution-oriented with strong change management skills.
• You excel at bringing people together, fostering an environment of trust, collaboration, and productivity.
• You have experience in working in education delivery, grant writing, research, and evaluation.

Essential Criteria:

• Tertiary qualifications in a relevant discipline and/or significant experience within the health care environment.
• Experience and a record of achievement in leading policy development, service and project planning, evaluation, and communication strategies.
• Current NSW drivers' licence, with a willingness to travel in accordance with the demands of the position.

What We Can Offer You:
At Hunter New England Local Health District (HNELHD), enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:

• Hybrid working arrangement – WFH and flexible start/finish times
• A social team with a love for cooking, baking and socialising!
• Free parking, and a close stroll to coffee and lunch!
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals.
• Working for a highly regarded public health facility, where supporting the local community is at the forefront of our business strategy.
• Career Development opportunities
• Up to 12 ADO's per year (for full time employees)
• 4 weeks annual leave (pro-rata for part time employees)
• Salary packaging - Up to $9k for living expenses + $2.6k meal & entertainment + Novated leasing.
• Fitness Passport