Program Manager - Ellis Living Room

Job Title: Program Manager - Ellis Living Room

Position's Role Summary:

North Texas Behavioral Health Authority (NTBHA), based in Dallas, is responsible for developing a collaborative system of care for children, adolescents, and adults with severe mental illness, serious emotional disturbances, and substance use disorders. This position's responsibilities must align with NTBHA values, goals, regulations, policies, procedures, and all applicable documentation standards and regulatory requirements.

The Living Room Program Manager position oversees Care Coordinators and Drop Off Coordinators timely intervention in the least restrictive level of care; that is comprehensive, trauma-informed, person-centered, recovery and resilience-oriented efforts, to help people in crisis gain recovery and stability in the community. Their role will primarily serve their assigned county and requires excellent organizational and clinical skills to provide continuity of care and crisis response solutions through intersystem and interdepartmental functions, and processes through the NTBHA Utilization Management Department and community stakeholders.

The Program Manager will also be trained as a Care Coordinator and Drop Off Coordinator, and provide complex services that includes screenings and assessments, crisis follow up and transitional services that effectively connect individuals with mental illness and/or a co-occurring disorder to other services preventing re-emerging crisis, while eliminating barriers to treatment.

The Living Room Program Manager actively facilitates staffing's to determine best treatment options, collaborate and work effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations. This position will provide skills training and case management to Care Coordinators, Drop Off Coordinators and individuals at risk for recidivism, hospitalization and/or homelessness.

The Living Room Drop Off Coordinator actively participates in staffing's to determine best treatment options, collaborate, and work effectively with internal departments, law enforcement, state, and local hospitals, and community agencies and organizations. This position will provide skills training and case management targeting identified individual risks and needs related to reducing recidivism, hospitalization and/or homelessness.

This position specifically requires availability on non-traditional days and hours. The role may also require after-hours cellular availability and flexibility to work at other times and some weekends. This position requires minimal travel with an expectation of reliable transportation, plus a valid driver's license and car insurance required.

Qualifications required:

• Bachelor's degree in psychology, social work, or a related behavioral health field; a master's degree is preferred.
• One or more years of direct care experience working with individuals with
• serious mental illness and/or substance use disorders. Preference given to experience in psychiatric crisis service settings.
• Experience participating as part of a treatment team that develops and
• monitors treatment plans for individuals with chronic and serious mental illness.
• Current knowledge of community resources, providers, and social
• supports for homeless and indigent populations within the NTBHA service area.
• Understanding of and experience with HHSC programming and systems
• preferred, including Texas Resilience and Recovery, CMBHS, and CARE.
• Must possess and maintain a valid driver's license and maintain a clear background record as required for healthcare organizations under state and federal contracts.

Job duties, responsibilities, and skills:

• Reports to the Senior Director of MST, OSAR & Ellis Living Room for the performance of daily, weekly and monthly tasks supporting referrals, documentation, and reporting.
• This position's actions and work must align with NTBHA values and goals, regulations, and policies and procedures, and meet all documentation standards and regulatory requirements.
• The position requires excellent organizational and clinical skills to provide consultation and oversight of the ELR Care Coordinators. This position is responsible to maintain data and to complete any reports by deadlines given.
• The Living Room Program Manager will assist and support the Senior Director as requested or directed with supervision and outreach. Ellis Living Room Program Manager will be responsible for help supervising the day to day functions of the ELR Program and staff.
• The Ellis Living Room Program Manager will be responsible for going over monthly staff self-evaluations and giving personalized feedback. ELR Program Manager will monitor staff schedules. ELR Program Manager will assist in collecting data for Senior Director.
• Train and supervise assigned staff members in day-to-day operations for all programs represented in at their Living Room location.
• Work autonomously to make decisions consistent with applicable rules,
• regulations, policies and procedures.
• Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
• Recognize problems and identify and facilitate solutions. Knowledge of
• community resources, local indigent behavioral health systems and local authority/service coordination principles, objectives, standards and methods, and program policies and procedures.
• Communicate effectively and use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
• Constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members.
• Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
• Respect diverse views and approaches, and contribute in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Provide trauma-informed, resilience-oriented care with cultural humility.
• Monitors schedules on daily basis for Ellis Living Room to make sure staff are providing adequate coverage for programs and assigning new tasks as needed to make sure staff are working consistently.
• Living Room Program Manager also checks in with staff several times a day to provide assistance, assign tasks as needed, or train if needed.
• Living Room Program Manager is responsible for doing monthly chart reviews and providing feedback for growth and development of staff and compliance of charting.
• Living Room Program Manager is responsible for maintaining program within budgetary guidelines and make sure that th,e program has adequate supplies for work and for the drop off.
• Living Room Program Manager will have overview of the designated safety compliance staff and check in to make sure that the building checklists and required fire drills are being done each month by the safety compliance staff.
• Living Room Program Manager will oversee the review and approval of ELR staff timecards in a timely manner by HR deadlines given.
• Foster teamwork and provide leadership,
• Knowledge of rules, regulations and other guidelines of HHSC, Knowledge of DSM 5 Criteria.
• Create, analyze, prepare, and maintain records, files, documents, re-ports and correspondence.
• Knowledge of the various community resources and providers within the NTBHA service area including (but not limited to) supportive housing and employment, shelters, food banks, social service agencies, charities, medical and behavioral health providers, and other resources for the indigent population.
• Communicate effectively and use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
• Constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members.
• Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
• Respect diverse views and approaches, and contribute in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Living Room Program Manager will generate and manage case referrals and manage clinician caseloads to make sure they are meeting their required weekly contacts and help address any barriers that is preventing that.
• Living Room Program Manager will meet at least once a month with
• each care coordinator to do individual supervision and at least once a month as a group supervision to target clinician competency needs and remove individual barriers to effective implementation of job duties.
• Must be able to work on and have knowledge of a PC (personal computer).
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.
• Duties and projects may be assigned or changed to meet business needs and other tasks or duties as assigned by the Senior Director or Chief of Behavioral Health Regional Operations. (Currently assigned- Jail Assessor Program Management oversight).

We are responsible for developing a collaborative system of care for individuals in crisis within the NTBHA service area, focusing on trauma-informed, resilience-oriented care in all services provided.