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We are looking for a Program Manager, Global Linehaul Programs based in Brussels, Belgium.

Global Aviation Programs - Linehaul Programs is mandated to manage programs and IT products that enable the Air and International Truck Networks of DHL Express to achieve safe, service excellence at lowest operating cost in alignment with standardized processes. They do this by constantly reviewing and enhancing the processes and toolkit of the Network Control, Airside, Commercial Air, ACS, and Airline functions. IT Products in this context are the IT applications themselves plus the support and knowledge management associated with the business process the application supports.
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• With an expert understanding of airline processes and general knowledge of transportation and its place in the overall DHL Express process and the dependencies to other functions; manage and sustain the portfolio of applications, IT and process change projects used in a strategically critical part of the operation.
• Is accountable for the outcome of the maintenance and engineering program that together drive forward the portfolio of the Airline through incremental change over the 1 to 3 year timeframe.
• Is responsible for working with the functional leaders of the Airlines Maintenance and Engineering to ensure alignment between Global SOP, business processes and procedures with the mandated tools plus the changes introduced being capable of achieving the business case benefits in ways that comply to global IT Architecture and ISCOP standards.
• Champion, manage, prioritize and be accountable for program and project work.
• Coach and direct product and project managers; analysts and support staff.
• Direct line management position consolidating and developing leadership competencies.
• Manage the tasks associated with sustaining the knowledge and capabilities (people, process, applications) needed to ensure efficient and safe use of the IT Applications under a specific business domain as well as the performance of the IT partners engaged in the on-going run services.
• Represents area of focus to functional bodies and working groups and prepare material for senior manager review.
• Requires an excellent understanding of Prince 2 to practitioner level techniques and is able to ensure successful outcomes using different levels of control.
• Able to mentor the use of various structured analysis techniques and choose the correct standard for a Program.
• Requires broad cross functional experience and knowledge.
• Understands the enterprise artifacts and how to include them in programs to ensure long term stability and resolve short term issues across a specific program.
• Has a comprehensive knowledge of the development lifecycle and can apply necessary risk, schedule quality and cost management controls appropriate to the phase.
• Is able to use ITIL to ensure service definition and compliance including SLA negotiation across a range of back-to-back service agreements.
• Manage the tasks associated with sustaining the knowledge and capabilities (people, process, applications) needed to ensure efficient and safe use of the IT Applications under a specific business domain as well as the performance of the IT partners engaged in the on-going run services.
• Direct management and definition of specific programs and projects, to ensure they are completed on time, within budget and to the agreed specification resulting in a positive impact on operations performance.
• Responsible for the definition of the material used to approve project funding and that the benefits of each component are clearly defined so that the correct level of investment can be made for each phase.
• Responsible for the compliance of each project to the terms of the approval and that cross business domain, program, and project interdependencies and risks are managed.
• Working with procurement, ensure vendor contracts are commercially beneficial and that the vendor delivers the required quality described in work orders within the agreed time and cost dimensions.
• Primary liaison and facilitator on behalf of the network for specific projects of both an operations and IS nature and therefore involves balancing competing senior executive/manager views and practices.
• Scale is typically all the Programs of work for multiple business functions within a domain across all regions. The issues are associated with steering the solution direction in balance with the business case and solving vendor delivery, resource balancing and business prioritization issues.

Do you have what it takes?

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

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