Program Manager Ii, Strategic Performance Insights

- Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using data and metrics to determine improvements - Experience of Six Sigma/ Lean analytical techniques
As a Program Manager in Strategic Performance Insights, you'll be at the forefront of optimizing Amazon's vast transportation network, focusing on delighting customers. Your role combines analytical prowess with collaborative leadership to influence critical network planning decisions through data-driven insights. Working with diverse teams across Supply Chain, Network Design, and Transportation Planning, you'll validate strategic initiatives, develop innovative performance metrics, and transform complex challenges into opportunities. Your impactful work will directly shape how we deliver exceptional customer experiences while making our network smarter and more efficient. Join our inclusive team where diverse perspectives drive innovation and customer-centric excellence in network operations. Key job responsibilities - Develop and implement new strategic performance metrics and frameworks to assess network efficiency and effectiveness - Design and execute validation methodologies for network planning decisions, ensuring alignment with business goals - Create analytical models to assess plan viability and strategic alignment, driving continuous .improvement in our planning processes - Partner with End-to-End Supply Chain, Network Design, and Transportation Planning (STEP) teams, as well as Finance and Capacity teams, to establish data-driven feedback loops and influence planning decisions - Lead medium to large-scale analysis projects to inform strategic decisions, managing all aspects from planning to implementation - Generate actionable insights from complex data analysis, translating findings into clear recommendations for senior leadership - Collaborate with technical teams to automate data analysis and reporting processes, build performance measurement dashboards to provide visibility into key network metrics and improve efficiency and scalability A day in the life - Analyzing large-scale datasets to uncover network performance trends and opportunities - Partnering with Supply Chain, Network Design, and Transportation Planning teams to validate strategic initiatives - Developing new performance metrics that drive billion-dollar network decisions - Leading cross-functional projects that influence how we plan and optimize our transportation network - Presenting critical insights to senior leadership that shape strategic planning decisions - Collaborating with technical teams to scale and automate performance measurement solutions About the team We are a dynamic team within Amazon Transportation Services (ATS) Network Operations, dedicated to driving network planning excellence through data-driven validation and strategic insights. As the bridge between planning and execution teams, we ensure the optimization of one of the world's largest transportation networks. Our culture embraces innovation, collaboration, and data-driven decision-making, while fostering an inclusive environment where diverse perspectives strengthen our analysis. Our work directly influences strategic network decisions affecting millions of customer deliveries, and we offer opportunities to lead high-visibility projects while growing in a fast-paced, innovative environment.