Project Coordinator

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

The Opportunity
Join us in this great Project Coordinator role based in either our Melbourne or Perth office, working within our Customer Delivery and Support team. Project Coordinator is responsible for managing the various component processes required to ensure the successful management of assurance requirements for small, medium and large-scale projects. Arriving from an internal request from the Assurance General Manager and Vocus Mission leads.
The Project Coordinator will collaborate with customers, partners, and internal stakeholders to develop timelines, assess risks, and oversee progress. Their goal is to ensure that all objectives and milestones are achieved on time. The projects will span various areas within the Assurance Portfolio
The Project Coordinator will be required to provide support to the customer assurance processes and continual improvements/initiatives related to product release, process improvement and system uplift.
What you’ll be doing day-to-day

• Develop and manage all aspects of project engagement from planning, stakeholder relationships, communications, resourcing, change, risks, return on investment, sizing, and challenges.
• A high level of customer service is provided to Vocus customers through the project process.
• Create and maintain a high standard of professional project documentation – appropriate to the project's scale, complexity, and risk.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks/issues, and communication across leadership.
• Provide a single point of contact for project enquiries, creation, complications, and escalations.
• Support colleagues within the Project Management Team or Assurance, where appropriate.
• Support strategic managing processes creations, and system requirements for new product releases.
• Design, Present and Manage Business and Customer Improvement initiatives/opportunities.
• Act as a key Point of Contact for UAT and supporting Product Enablement.
• Design, Present and Manage Business and Customer Improvement initiatives/opportunities
• Other reporting requirements are based on Projects, although not limited to. Other duties, as required.

What you’ll bring to this role

• Minimum of 3 years' experience in the Telecommunications industry
• Knowledge of Project Management methodologies is desirable (Agile, PMBOK, PMI or Prince II)
• Strong problem-analysis and resolution skills
• Excellent communication, interpersonal and documentation skills
• Commitment to following a structured and disciplined workflow practice
• Commitment to continuous improvement
• Ability to work both autonomously and within a group
• High attention to detail, with motivation and focus
• Strong resilience in dealing with competing needs and deadlines
• Outstanding commitment to customer service and internal and external customer experience
• Well-developed stakeholder management skills coupled with the ability to communicate and articulate information in an effective manner
• Strong understanding of Voice & Data Communication networks
• Excellent time management and prioritisation of workload
• A proactive, flexible, positive attitude

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.