Property Officer (Sa)

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Introduction:
Purpose of the Position

To apply professional expertise within the Property Maintenance function, supporting the implementation of strategic objectives and enhancing operational effectiveness across Housing Choices Australia as appropriate.

The Property Officer is responsible for managing a portfolio of residential properties, ensuring they are well-maintained, compliant, and meet organisational standards. Key duties include conducting vacate and maintenance inspections, overseeing upgrade programs, performing property condition surveys, and coordinating essential service works. The role supports both Housing Choices owned properties and those managed under government and partner contracts

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
Growth and development – enhance your skills and advance your career through tailored learning opportunities.
Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace

Description:
Specific Responsibilities

Accountability of Deliverables

• Actively contribute to creating a high performing and collaborative team.
• Develop solutions and deliver outcomes that reflect HCA’s values, priorities, policies.
• Contribute to the development and implementation of best practice Property Maintenance.
• Develop effective internal relationships and collaborations to progress HCA’s strategic agenda and outcomes for residents.

Culture, People and Performance Management

Actively contribute to a collaborative and performance-driven team environment.

Engage in professional development to enhance expertise and performance.

Vision and Strategy

Execute tasks that support the implementation of strategic objectives.

Apply industry insights to enhance departmental contributions to organisational goals.

Governance, Risk and Compliance

Follow established compliance protocols and contribute to risk mitigation efforts.

Maintain awareness of governance requirements relevant to role responsibilities.

System Ownership

Assist in maintaining and refining systems and processes to improve operational effectiveness.

Provide feedback on process efficiencies and recommend optimisations where appropriate

Stakeholder Collaboration

Work closely with internal teams and external partners to achieve common objectives.

Ensure clear communication and coordination across stakeholder groups.

Role Specific Accountabilities

Coordination of vacated maintenance works

• Develop appropriate scoping and contractor briefing for maintenance, attend site visits with contractors to monitor performance and manage KPIs and outcomes.
• Advise the relevant Housing Officer and Housing Services Manager of tenant property abuse, detailing the cost estimate of damage and the scope of works to rectify.

Coordination and scheduling of cyclical works

• Develop appropriate and accurate contractor briefs for specified major maintenance and asset upgrade works where required in line with Housing Choices standards.
• Scheduling of all maintenance which includes; standalone property maintenance, facility management, common areas maintenance and essential services maintenance.
• Evaluate quotes and tenders for major maintenance and upgrade works as per policy.
• Deliver responsive maintenance services to tenants and communities through responsive, appropriate and respectful customer service, ensuring effective and efficient delivery of services and sound property investment.
• Positively and proactively contribute to the team’s performance against key performance indicators and targets, including regulatory performance standards related to asset management and property maintenance as well as internal key performance measures.
• Complete Property Condition Surveys as required in line with HCA policy and procedures.
• Advise the Property Team Leader of divestment of property opportunities due to property condition, yields and any other relevant issue.
• Ensure insurance claims on properties are transacted according to HCA Policy.
• Work with the Property Coordinators to monitor, review and endorse the urgent responsive maintenance requests reported by residents or requested by Housing Officers.
• Work collaboratively with the Facilities Team to manage assets ensuring compliance with legislation and standards.
• Manage all relevant property documents and information, recording required information into relevant reporting tools.
• Co-ordinate property condition inspections, maintaining data along the way which will support planned works and other asset functions

You're part of something bigger

We are a diverse, dedicated and collaborative group of people who are strongly committed to making a difference in the community. You will play an integral role in helping us achieve our mission and vision. We provide an inclusive, genuinely positive and connected workplace and everyone working at Housing Choices Australia is expected to:

Live our values everyday

Work collaboratively to identify opportunities to deliver improved resident outcomes

Always provide courteous and professional service

Contribute ideas, energy and effort into achieving our strategic aspirations

Establish and maintain excellent working relationships across our organisation

Participate in ongoing learning opportunities including professional guidance, peer learning, formal learning, digital learning, knowledge sharing and feedback on performance

Comply with all organisational policies and procedures, legislation and agreements, including gender equality and respect and occupational health and safety

Contribute to the development and review of policies and procedures relevant to the role

Comply with reasonable reporting and accountability requirements of the organisation and all mandatory reporting obligations to third parties and independent bodies, including but not limited to child abuse reporting and public officer reporting under the Independent Commissioner Against Corruption (ICAC) Act 2012

Key Relationships

The Property Officer reports to the Property Team Leader. This role builds and maintains strong and effective working and business relationships with partners and stakeholders (both internal and external).

Internal – Reporting to the Property Team Leader and working closely with the Property Services Team. Collaborating closely with other teams including, Housing Officers to achieve Housing Choices Objectives. Property Development and Asset Management and Customer Services Teams.

External – Contractors in all aspects of building trade, Government agencies and approved contractors and suppliers.

Skills and Experiences:
Selection Attributes

Knowledge and Qualifications

Qualifications and experience in the building trade and or demonstrated experience in property repair co-ordination and contractor management

• Capacity to support change and innovation and deliver creative and leading practice solutions.
• Sensitivity to and understanding of issues affecting socially disadvantaged groups including homeless people, people with disability and people from a non-English speaking background.

Excellent verbal and written communication skills together with Strong interpersonal skills.

Relevant tertiary qualification in business, strategy, management, community housing, property development or equivalent experience

Capacity to support change and innovation and deliver creative and leading practice solution

Experience

Significant experience in a customer service role.

• Experience in managing a sizeable portfolio of properties in the public/community or private sector housing.
• Experience in dealing with complex and challenging property management issues, together with customers / clients.
• Experience in the use of the Microsoft Office, Housing Management and/or Customer Relationship Management Systems.
• Experience in managing contractors from all aspects of the building trade.
• Proven experience and successful track record in a comparable role or discipline(s) in the public/community, private housing sector or transferable sector.

Skills

Knowledge and experience in scoping building and maintenance works, quoting and cost management to ensure maintenance activities are performed in a cost-effective manner and works are carried out within budgets.

• Working knowledge of home maintenance services
• Sound knowledge and experience of Work Health and Safety as it applies to the residential building and property maintenance industry
• Competency with using databases, Microsoft programs, particularly excel and word
• Highly developed communication and professional relationship management skills.
• Well-developed organisational skills including ability to manage competing priorities.
• Well-developed problem solving and influencing skills including ability to recommend strategies for resolution/service improvement to management.
• An ability to adapt to changing environments and requirements including an ability to lead others through the process of change.
• Ability to manage conflicting priorities and high work volumes without affecting quality of service delivery.

Other Requirements

Willingness to undertake all relevant screening and employment checks as applicable for the position and/or as required by HCA

Sensitivity to and understanding of issues affecting socially disadvantaged groups including people enduring housing stress, people with disability and people from a non-English speaking background

Current driver’s license and willingness to travel across HCA sites and interstate as required.

Our values in action

Everything we do is guided by our shared values:
Putting people first – we listen, respect, and respond to our communities.

Working together – collaboration helps us achieve better outcomes.

Doing the right thing – we act with integrity and accountability.

Acting boldly – we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.