Property Services Advisor

Position Description
Property Services Advisor
It’s an exciting time to join

We’re transforming the way we do business with significant investment in customer, digital and business innovation, re-
designing our infrastructure to service communities for generations to come and pursuing a circular economy so we can
not only reduce our environmental footprint but also reduce energy costs to keep customer bills affordable. We’re also
engaging communities to achieve better outcomes and supporting our incredibly talented and valued leaders and people.

Organisational Context

east Victoria across an area of 20,000 square kilometres. The service delivery area is bound by Corryong, Yarrawonga,
Benalla and Dartmouth. We operate 21 water treatment facilities and 22 wastewater treatment plants that service most
towns across the region. Over 200 full time equivalent staff are employed at our centres in Wodonga, Wangaratta, Benalla,
Yarrawonga, Corryong, Beechworth, Mount Beauty and Myrtleford.

Our operations are overseen by the Department of Energy, Environment and Climate Action (DEECA) on behalf of the
Minister for Water, and the Department of Treasury and Finance (DTF) on behalf of the Treasurer. We continue to invest in
innovative and long-term capital projects which contribute to the health and well-being of current and future generations.

Our Commitment to Health and Safety

from bullying and harassment for all employees, contractors, customers and visitors. We prioritise the health, safety
(physical and psychological) and wellbeing of all staff and customers.

Our Mindsets

At
where our people are aligned with our business direction, proud of their contribution to business performance, and own a
culture that is centred on the following mindsets:

• Committed to advancing and supporting people to succeed.

• Consistent in interactions with people and in applying processes.

• Provide empathy for people and be willing to place oneself in another person’s position.

• Accountable for one’s own actions and responsibilities and playing your part for the success of the

• Cooperative with others to work towards the Corporation’s common goals.

Position Objectives

The Property Services Advisor:

• Provides highly valued expertise in water and sewer applications and build over easements.
• Responds to complex cases and enquiries relating to applications.
• Provides excellent customer service, guidance and advice to customers.
• Provides input into policies and procedures relevant to Property Services and in accordance with

Key Responsibility Areas

• Coordinating tasks through the Property Services inbox and cases in Salesforce.
• Liaising with internal and external stakeholders including consultants, builders and other trades people on the

Organisational Relationships

This role reports to the Coordinator Property Services and liaises with all internal stakeholders, peers in water corporations
or local government, government agencies and members of the public.

Accountability and Extent of Authority

• Accountable to the Coordinator Propery Services for the provision of advice, expertise and advice to external

• Ensuring all tasks are undertaken in accordance with the organisation’s policies, with the scope to exercise

• The freedom to act is subject to regulations and policies and regular supervision.
• The effect of decisions and actions taken may be significant but is usually subject to appeal or review by the

Coordinator Property Services.

Judgement and Decision Making

• The Propery Services Advisor will need to exercise a considerable degree of independence in fulfilling the

• Ability to identify improvements to systems and processes relating to property services.
• Ability to make decisions regarding work priorities to ensure required targets and objectives are met.
• Ability to problem solve and provide input to customer enquiries. Guidance and advice are usually available.
• The position will be required to carry out duties and provide information within the Corporation’s statutory

requirements.

Specialist skills and knowledge

• Knowledge and understanding of water and wastewater applications, build over easements, information statements

• Organisational skills, with ability to delegate tasks from Salesforce cases and queries from customers and other

• Advanced knowledge of Salesforce and work instructions.
• Ability to undertake research to assist with complex cases.
• Excellent computer skills in the Microsoft Office suite.
• High level of customer service.
• Excellent analytical and problem-solving skills.
• Understanding of the long-term goals of the Property Services team and of relevant policies and procedures.

Management Skills

• Management skills are required to support staff to achieve objectives and goals, taking account of

• This position requires skills in managing time, setting priorities and planning and organising one's own

• Ability to multi-task is required to achieve team and individual objectives efficiently.

Interpersonal Skills

• Excellent customer service skills, with the ability to gain co-operation and assistance from customers,

• Ability to liaise in a professional manner with internal and external stakeholders, including customers,

• Ability to liaise with counterparts in other water corporations and councils to discuss specialist matters.
• Excellent written communication skills to enable the preparation of routine correspondence.
• Excellent verbal communication skills, both on the telephone and face-to-face, with demonstrated

conflict management skills.

Qualifications and Experience

• A relevant degree or diploma with some relevant experience. Or lesser formal qualification with

• An understanding of property services, with an understanding of the water industry being highly

Requirements of Employment

Employees of

Health, Safety and Wellbeing

• Ensure the health, safety and wellbeing of yourself and others.
• Adhere to

Protecting the Environment

helping our communities build resilience and adapt to climate change. This will be demonstrated through continued
emissions reduction, climate adaptation and environmental stewardship.

Data Privacy

As a Victorian government organisation,
2014 (“PDP Act”). There are 10 Information Privacy Principles (“IPPs”) in the PDP Act that govern the way that North East
Water collects and handles the personal information of current and future employees and customers.
Privacy Statement can be found on our website.