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Proposal Sales Support Manager

Posted on Dec. 13, 2024

Carson, United States of America
80000.0 - 100000.0 USD (yearly)

Full Time

Summary/Objective:
The Proposal and Sales Support Manager plays a vital role in facilitating seamless operations within the commercial sales. Responsibilities include providing CRM administrative support to national sales team, creating standardized RFI/RFP template and proposal content to improve quality and consistency of proposals, preparing sales proposals and customer presentations, market studies, sales reports, and ensuring timely communication between internal departments and sales. This role requires excellent PowerPoint and Excel skills, creativity, organizational skills, and attention to detail.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage sales documents, proposals, and contracts: Support the creation and organization of sales documentation to ensure accuracy and compliance.
Organize and maintain customer databases: Maintain a comprehensive customer database to track customer information and interactions.
Support event scheduling: Coordinate logistics for sales events, ensuring all stakeholders are informed.
Collaborate with sales representatives to prepare customer proposals and presentations: Work with the national sales team to create tailored proposals and presentations that address customer needs.
Support sales presentations and demos: Assist in preparing and executing impactful sales presentations and product demos.
Track sales metrics and prepare reports for management: Monitor sales performance metrics and compile reports for management insights.
Conduct research on potential customers and market trends: Research potential customers and market trends to inform sales strategies.
Analyze competitors and industry developments: Assess competitor activities and industry trends to identify opportunities and threats.
Curate and analyze leads in the CRM system: Manage leads in the CRM, ensuring data integrity and providing insights on conversion rates.
Provide training on sales tools and software: Train and support team members in using sales tools and software effectively.

Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:

Servant Leadership
Passion for Excellence
Integrity
Resilient
Intense Safety Focus
Trust

Required Education and Experience

Education:

Bachelor's Degree: A bachelor's degree in Business Administration, Supply Chain Management, Logistics, Marketing, or a related field is preferred.

Experience:

Several years (usually 5 or more) of progressive experience in the logistics, supply chain, or transportation industry.
Previous experience in a sales support role, within the logistics or transportation industry, is highly desirable. Demonstrate a solid understanding of sales processes, customer interaction, and order management.
Familiarity with logistics and supply chain concepts is essential. Experience in a logistics-related position, such as a logistics coordinator or warehouse operations, provides valuable insights into the operational sales aspects of the industry.
Strong customer service skills, including effective communication, problem-solving, and relationship-building abilities, are vital. Experience in customer-facing roles helps in managing customer interactions efficiently.
Proficiency in office software such as Microsoft Office Suite (Word, Excel, PowerPoint) is necessary. Ability to adapt to handling administrative tasks, scheduling, and maintaining organized records.
An understanding of the logistics and transportation industry, including key players, market trends, and regulations, is beneficial. This knowledge helps in providing informed support to sales activities.
Experience working collaboratively in a team environment, coordinating with different departments, and contributing positively to team goals is valuable. Collaboration skills enhance the overall efficiency of the sales and logistics teams.
Demonstrated ability to analyze problems, identify solutions, and implement effective resolutions. Experience in resolving customer issues and ensuring customer satisfaction is highly regarded.
Strong attention to detail is crucial in managing orders, documentation, and customer requirements accurately. Experience requiring meticulous attention to detail is an asset in this role.

AAP/EEO Statement: Custom Goods, LLC committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

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