Quality & Compliance Coordinator

Service Foods is looking for a dedicated and detail-oriented Quality & Compliance Coordinator to join our National Support team.

If you're eager to elevate your compliance career with a dynamic, forward-thinking company, we'd love to hear from you! Our mission is to provide exceptional service through fresh, sustainable, and high-quality products to the culinary community across Aotearoa.

Mō te tūranga mahi | About the role:

The National Quality & Compliance Coordinator will support our Quality & Compliance Lead in ensuring the continuous improvement of our quality and safety systems. In this role, you will monitor and enhance compliance processes, assist with documentation, and provide reporting support. This is a permanent, full-time role based at our National Support office in Mangere, within the heart of Tamaki Makaurau.

Key responsibilities:

• Collaborate with the Quality & Compliance Lead on the continuous improvement of quality and safety systems.
• Create and maintain quality and compliance documentation (SOPs, PIFs, Forms, Templates).
• Review labels for homebrand products to ensure compliance with the Australia New Zealand Food Standards Code.
• Support the creation and development of training programs for compliance requirements.
• Manage supplier complaints and assist with supplier audits as part of the Approved Supplier Programme.
• Provide food safety support to sites without an onsite Quality & Compliance Coordinator.
• Perform general compliance administrative duties and work on projects to improve quality and safety standards.
• Conduct internal audits across Service Foods sites, both remotely and on-site.
• Manage compliance at the small goods site in East Tamaki in the absence of the onsite Quality & Compliance Coordinator.
• Provide online compliance support for sites in Mangere, Wellington, and Christchurch as needed.

He kōrero mōu: About you:

You will have a tertiary qualification in food safety or a related field, along with relevant experience in a similar role. Preferably, you will have experience in:

• Project management.
• Managing a Risk Management Programme.
• Quality role in a meat manufacturing, produce, and/or food distribution.
• Working within a Lean Manufacturing or Operational Excellence environment.
• Halal certification

Key skills & Attributes:

We are looking for someone with:

• Excellent interpersonal skills and the ability to collaborate with all levels of employees
• Strong written and spoken English communication skills
• A focused, results-oriented approach with exceptional time management skills
• Proficiency in computer and administrative tasks
• Attention to detail and a commitment to accuracy
• Honesty, integrity, and reliability.

Ngā Kawatau | What to expect:

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Mō mātou | About us

Service Foods is one of New Zealand's largest privately family owned and operated food service distribution businesses. With items imported from over 20 countries as well as our locally produced offerings, we have close to 14,000 products for you to discover. We employ around 800 team members, operate over 220 trucks, and have 15 strategically placed branches across New Zealand. Learn more about us at www.servicefoods.co.nz

Me Tono Ināianei! Apply Now! If you're passionate about quality and compliance and enjoy creating SOPs, we would love to hear from you. Apply now and take the next step in your career with a forward-thinking company.

Whaimana | Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa. Shortlisted candidates will be contacted via phone, text, or email.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.