Quality Control Auditor

Gallagher Ireland are part of the Arthur J Gallagher Group, one of the largest insurance brokerages in the world. We are now seeking to recruit a Quality Control Auditor, based in our Dublin office. This is a full-time, permanent position.

Gallagher’s team in Ireland have over 100 years of combined insurance experience, we offer business, personal, and financial insurance solutions, protecting what matters most, to the people who matter to us – our customers.

We do our utmost to provide the very best in customer service, niche insurance solutions, and expert advice. Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerages, risk management, and human capital consultant companies in the world. With significant reach internationally, our organisation employs over 52,000 people and our global network provides services in more than 130 countries.

Interested candidates can email a copy of their CV and cover letter to ie.retail.hr@ajg.com

Principal Accountabilities

Ensure the interests of clients and the integrity of the market is at the centre of the way you do business.
Identify the needs and objectives of the client and provide best advice based on information gathered and research conducted.
Treat clients fairly at all times.
Act in a compliant and ethical manner at all times.
Only process and share data for the purpose for which it was given.
Treat client data with the utmost respect and confidentiality.
At all times, adhere to regulatory and legislative rules, codes, guidelines, and all updates including:
Minimum Competency Code
Consumer Protection Code
Fitness and Probity Standards
Data Protection Legislation
Prudential regulations
Money Laundering and Financial Sanctions Legislation

How You’ll Make an Impact

The Quality Control Auditor is responsible for the auditing of files within the Business Insurance Administration Department, in accordance with outlined procedures. The Auditor plays a key role in ensuring that compliance with relevant applicable legislation and regulation is achieved.

Developing relationships with all relevant stakeholders, e.g. Account Managers, current/potential clients, colleagues and insurers whilst providing excellent customer service.
Meeting targets set by the Company for renewal and retention
Ensuring that client requests are dealt with in a timely manner
Proactively upholding and promotion the professional reputation of the Company
Conducting file audits in an efficient manner
Completing error logs as and when required

Your Skills, Experience and Qualifications

Demonstrable experience in a similar role, ideally within the insurance industry
Exceptional attention to detail
Excellent time-management
Ability to prioritise competing deadlines
Excellent attention to detail with excellent written, verbal, and interpersonal communication skills
Ability to develop and maintain positive relationships with all stakeholders at various levels throughout the business
Maintain Minimum Competency Code and annual CPD requirements
Strong IT skills (with proficiency in the use of Relay an advantage)

Rewards and Compensation

In addition to a competitive salary, working with great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Minimum of 23 days’ annual leave, plus an additional 3 days’ leave for Volunteering.
A defined contribution pension scheme, which we will also contribute to.
Life Insurance – 4 x your basic annual salary.
Income Protection – up to 75% of your annual income.
Family Friendly Policies.