Find Your Next Job
Quality & Process Trainer
Posted on Sept. 17, 2025
- Kl, India
- 0 - 0 USD (yearly)
- Full Time

Tailor Your Resume for this Job
we are hiring sales trainer for thrissur location.
Key Responsibilities:
- Performance Monitoring: Listen to and review live or recorded calls, emails, and chats to assess customer interactions.
- Quality Scoring: Evaluate agent performance against established criteria, including adherence to scripts, empathy, issue resolution, and overall customer experience.
- Feedback & Coaching: Provide constructive feedback and coaching to agents to help them improve their skills and align with quality standards.
- Root Cause Analysis: Identify the underlying causes of recurring quality issues and recommend solutions.
- Reporting: Generate daily, weekly, and monthly quality reports, analyzing performance data to identify trends and areas for improvement.
- Process Improvement: Recommend actionable plans and strategies to enhance overall operational efficiency and customer satisfaction.
- Compliance: Ensure that all customer interactions and processes comply with company policies, regulations, and SLA targets.
- Calibration: Participate in calibration sessions with operations and training teams to maintain consistency in quality evaluations.
Job Type: Full-time
Pay: ₹30,000.00 - ₹60,000.00 per month
Work Location: In person
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Manorhamilton Innovation and Development CLG
Future Cast Panel Of Solas Approved Trainers
Future Cast Panel of Solas Approved TrainersDate posted 7.10.2025 Future Cast is an Innovation, Edu…
Part Time | Manorhamilton, Ireland
Apply 1 day, 4 hours ago
Odyssey Social Care
Social Care Trainer
Location & Working Pattern This is a hybrid role based at our Head Office in Sandyford, Co. Dub…
Full Time | Dublin 18, Ireland
Apply 1 week ago
TOTAL Transportation Solutions (Montreal) Inc.
Driver Trainer & Safety Manager
Company Overview:TOTAL Transportation Solutions Inc. is a small to medium-sized, white-glove trucki…
Full Time | Scarborough, Canada
Apply 3 weeks, 4 days ago
Philips
Compliance Learning Administrator, Trainer
Job Title Compliance Learning Administrator, Trainer Job Description Job title: Compliance Learnin…
Full Time | Ka, India
Apply 1 month ago
Stryker
Technician Ii, Quality
Work Flexibility: Onsite What you will do: Be a Subject Matter Expert with regard to Acceptable Qua…
Full Time | Cork, Ireland
Apply 1 month ago
RHI Magnesita
Global Employee Engagement Expert (All Genders)
Vienna | Full time Your position We are seeking a forward-thinking and proactive HR Specialist wi…
Full Time | Wien, Austria
Apply 1 month ago
Noora Health
Program Coordinator Panipat,Haryana
JOB TYPE : Full-time Contract ( 1year ) LOCATION : Panipat, Haryana WHO WE ARE Noora Health&rsqu…
Full Time | Ka, India
Apply 1 month, 1 week ago
Sartorius
Training Professional
The Technical Training Professional, APAC will be responsible for managing an efficient and effecti…
Full Time | Ka, India
Apply 1 month, 1 week ago