Find Your Next Job
Quality & Process Trainer
Posted on Sept. 17, 2025
- Kl, India
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
we are hiring sales trainer for thrissur location.
Key Responsibilities:
- Performance Monitoring: Listen to and review live or recorded calls, emails, and chats to assess customer interactions.
- Quality Scoring: Evaluate agent performance against established criteria, including adherence to scripts, empathy, issue resolution, and overall customer experience.
- Feedback & Coaching: Provide constructive feedback and coaching to agents to help them improve their skills and align with quality standards.
- Root Cause Analysis: Identify the underlying causes of recurring quality issues and recommend solutions.
- Reporting: Generate daily, weekly, and monthly quality reports, analyzing performance data to identify trends and areas for improvement.
- Process Improvement: Recommend actionable plans and strategies to enhance overall operational efficiency and customer satisfaction.
- Compliance: Ensure that all customer interactions and processes comply with company policies, regulations, and SLA targets.
- Calibration: Participate in calibration sessions with operations and training teams to maintain consistency in quality evaluations.
Job Type: Full-time
Pay: ₹30,000.00 - ₹60,000.00 per month
Work Location: In person
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Toronto Technology Audit And Advisory (Financial Services) Manager
JOB REQUISITION Toronto Technology Audit and Advisory (Financial Services) Manager LOCATION TORONTO…
Full Time | Toronto, Canada
Apply 12 hours, 27 minutes ago
Forensic Scientist I
Position Description As the largest and most vibrant city in the state, Minneapolis depends on purp…
Full Time | Minneapolis, United States of America
Apply 2 days, 14 hours ago
Revolution Fitness
Part-Time Personal Trainer/Coach
We’re looking for an energetic, motivated part-time coach to join our team at Revolution Fitn…
Part Time | Dublin 14, Ireland
Apply 1 week, 2 days ago
Iron Realm Fitness Inc.
Certified Personal Trainer
Certified Personal TrainerIron Realm Fitness – Barrie, ONOverviewIron Realm Fitness is seekin…
Part Time | Barrie, Canada
Apply 1 week, 2 days ago
Mine Trainer
MINE TRAINER DET00474 WHAT DOES AGNICO EAGLE VALUE? At Agnico Eagle, our values never waver. We be…
Full Time | Cochrane, Canada
Apply 1 week, 5 days ago
Class 1 (C&E) Driver
Job Title: Class 1 Tanker Driver Division: Woodside Tankfreight Location: Dublin Shift Pattern: Mon…
Full Time | Dublin, Ireland
Apply 3 weeks, 6 days ago
Technical Training Specialist-Qc (Temp)
We are seeking a Technical Training Specialist who will be responsible for overseeing and improving…
Full Time | Limerick, Ireland
Apply 1 month ago
Learning Specialist
Join Sandvik’s BU Automation team and shape the future of learning! We are looking for a Lear…
Full Time | Tampere, Finland
Apply 1 month ago