Find Your Next Job
Quality & Process Trainer
Posted on Sept. 17, 2025
- Kl, India
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
we are hiring sales trainer for thrissur location.
Key Responsibilities:
- Performance Monitoring: Listen to and review live or recorded calls, emails, and chats to assess customer interactions.
- Quality Scoring: Evaluate agent performance against established criteria, including adherence to scripts, empathy, issue resolution, and overall customer experience.
- Feedback & Coaching: Provide constructive feedback and coaching to agents to help them improve their skills and align with quality standards.
- Root Cause Analysis: Identify the underlying causes of recurring quality issues and recommend solutions.
- Reporting: Generate daily, weekly, and monthly quality reports, analyzing performance data to identify trends and areas for improvement.
- Process Improvement: Recommend actionable plans and strategies to enhance overall operational efficiency and customer satisfaction.
- Compliance: Ensure that all customer interactions and processes comply with company policies, regulations, and SLA targets.
- Calibration: Participate in calibration sessions with operations and training teams to maintain consistency in quality evaluations.
Job Type: Full-time
Pay: ₹30,000.00 - ₹60,000.00 per month
Work Location: In person
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
School Based Athletic Trainer
Employment Status: Full time Shift: Any Day, Any Shift (United States of America) Facility: 2331 Fr…
Full Time | Roanoke, United States of America
Apply 21 hours, 52 minutes ago
Expo Centric
3d Exhibition Design Automation Lead
Are you an AI-driven 3D exhibition designer who can help transform how exhibition stands are design…
Full Time | Rydalmere, Australia
Apply 1 day, 19 hours ago
Class 1 (C&E) Hgv Driver
CLASS 1 (C+E) HGV DRIVER Positions available across Northern Ireland, Dublin, Cavan, Preston and Ca…
Full Time | Cavan, Ireland
Apply 3 days, 19 hours ago
Senior Clinical Dietitian
At Houston Methodist, the Senior Clinical Dietitian position is responsible for functioning as an e…
Full Time | Houston, United States of America
Apply 3 days, 21 hours ago
Provider Enrollment Lead - Remote Us
Provider Enrollment Lead - Remote US Date: May 23, 2026 Location: Any city, NJ, US, 99999 Req ID: 3…
Full Time | Nj, United States of America
Apply 4 days, 21 hours ago
Support Manager Wicklow & Dublin South East
Support Manager – Wicklow & Dublin South EastFamily Carers Ireland (FCI) is the national …
Full Time | Citywest, Ireland
Apply 1 week, 2 days ago
Global Market Development Professional Individual Giving – Secondment
Please enter the job description: Global Market Development Professional Individual giving –…
Full Time | Wien, Austria
Apply 1 week, 6 days ago
Corporate Training Coordinator
Ready for a career at Selkirk College? Selkirk College is committed to building an environment that…
Full Time | Castlegar, Canada
Apply 2 weeks, 4 days ago